NOC Support Operative

Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including, Freightliner Ltd, Pentalver Transport Ltd, and Pentalver Cannock Ltd.

NOC Support Operative

Birmingham - Landor Street

Permanent, full-time

35 hours per week, worked on alternating shift patterns, including days, evenings, nights and weekends.

Base salary of £34,293 plus shift allowance plus overtime. OTE £40,000 per annum.

• Competitive Salary and benefits:
  We offer a competitive compensation package, including 23 days annual leave, a competitive pension scheme, life insurance coverage and paid breaks.
• Career Development and progression:
  Regular training and career advancement opportunities that propel you forward in a career with us. We offer access to a range of external courses and in-house training sessions to give you opportunities for skill enhancement and role confidence.
• Award-Winning Safety Culture:
  Be part of a workplace recognised for excellence, innovation and a strong commitment to safety.
• Family friendly provision: we offer generous family-friendly policies, including enhanced maternity and paternity pay. We are also proud to be a WORK
  180 Endorsed Employer.
• Employee well-being and support:
  Access to Employee Assistance Programme (EAP) 24/7, employee benefits platform offering discounts on gym membership and money off vouchers for a variety of brands and shops, plus a cycle to work scheme.

To assist with both internal & external customers of the Vehicle Booking System (VBS), Gate Management system (GMS), Transport Operating System (TOPS), Terminal operating system (IPRO) and general traffic office administration by providing a professional & efficient customer service.

• Handling of customer enquiries with regards to help & support in the use of the VBS system.
• Provide training for new internal or external users of the VBS system.
• VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.
• Provide constructive feedback on new functionality & undertake testing within the VBS system before it is made available to the end users.
• Gate Management System exception management, dealing with all issues in the GMS for example container or size/type read.
• Controlling internal truck access in GMS where VBS bookings are not required.
• Handling of COREOR (EDI) exceptions for release & acceptance references.
• Maintain accurate data within Fresh Service ticket management system.
• Follow step by step diagnostics.
• Implementing back up processes when applicable.
• Perform general traffic office admin duties when required.
• Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled.
• Input data to the relevant operational computer systems (TOPS, IPRO ETC) so that container movement records & container storage records are kept accurate and up to date. Utilise the systems functionality to plan rail container movements.
• Providing first line support for IPRO (Main operating system) for terminal operatives.

• Must be prepared to work shift patterns across a 24/7 time-period.
• Apply a diplomatic and tactful approach to resolving any associated conflict management situations…