Operations Clerk

Location: Leigh Woods

Description

Warehouse Operations Clerk

dnata Catering UK are actively seeking an Operations Clerk to join our already successful and vibrant team at Bristol Airport. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes, aircraft swaps etc. The post holder will be responsible for receiving meal figures from airlines, checking updates, filing, entering information onto IT systems and organising any late meal increases as they come in.

You will also ensure the provision of an accurate, consistent and quality service to our customers.

Key Responsibilities

Updating and maintaining changes in information into CBase system, print & check ACOs against system when required.

Support entering aircraft changes/movement details into CBase system, informing all internal departments and supervisors

Follow up with all departments whilst liaising with dispatch with all relevant information

Communicating via telephone, e-mail system, two way radio system with all internal departments, and departmental Managers to ensure on time performance

Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.

Printing of CBase labels for all airlines

Accurately completing all relevant documentation.

Reporting any accidents or incidents and ensure any corrective actions are taken

Ensuring compliance with the company compliance policies

Filling documentation and other general filing, e-mailing, photocopying & faxing

Liaising effectively with members of the Service Delivery team and other Departments

Despatching vehicles in line with regulations CAA.

Entering information into FTQ system and provide information for management meeting.

Utilising Trutac to provide real time vehicle and driver compliance.

Skills, Knowledge and Expertise

Excellent customer service skills - essential

Excellent Computer skills essential, including Excel and Word - essential

Fluent in English with good verbal and written communication skills - essential

Able to solve problems and work within strict deadlines - essential

Good knowledge of cBase system – desirable

Able to deliver and improve upon set targets

Able to work on your own initiative

Self disciplined, reliable and accurate with a keen eye for detail

Able to work as a team member and stand alone

Flexibility in working hours

Benefits

Free meals on site and refreshments

£60 towards both, dental and optical cover through our Simply Health Cash Plan

£150 if you Refer a Friend

Discounted gym membership at over 2000 gyms nationwide

Cycle to Work Scheme

Opportunity to enhance your learning through our inhouse apprenticeship programme

Pension scheme and life cover

Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a week