Centre Director - Clarks Village

Overview

We are Landsec We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

Location

This role will be based on-site at Clarks Village, five days a week.

The Team

You will lead a dynamic on-site team comprising the Centre Operations Manager, Business Development Manager, Retail Manager, Admin/Office Manager, and Guest Experience Managers, all of whom report into this role. You will also play a key role in shaping the strategy and budget in collaboration with Elevate, our strategic facilities partners in a recently formed partnership with Landsec.

The role

As Centre Director at Clarks Village
, you’ll take the lead at one of Landsec’s three Premium Outlets
, alongside Gunwharf Quays and Braintree Village. Clarks Village is the UK’s first outlet destination – a vibrant, open-air retail and leisure environment that attracts millions of visitors each year and showcases some of the nation’s best-loved brands.

We’re seeking a commercially astute, people-focused leader who can inspire teams, build strong partnerships, and deliver exceptional guest experiences. You’ll combine strategic thinking with day-to-day operational excellence, driving sales, income growth and community impact while keeping our brand partners and guests at the heart of everything you do.

If you’re ambitious, inclusive, and thrive in a dynamic retail setting
, this is your chance to shape the future of one of the UK’s most successful outlet destinations and play a key role in Landsec’s growing Premium Outlets portfolio.

• Salary:
  Competitive

Principle Accountabilities

As the operational leader for the Centre, your responsibilities will include:

Leadership

• Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction.

• Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.

• Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.

• Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.

• Advocating for the Centre, continually driving for success, identifying improvements and implementing solutions that drive growth and mean we are seen as the preferred partner for the businesses we work with.

• Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.

Brand Partners

• Working as a proactive member of the internal matrix structure within Landsec, pulling on the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.

• Build relationships with Brand Partner teams to understand their business and optimise sales.

• Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate.

• Proactively seeking regular feedback from Brand Partners

• Involving Brand Partners in engagement programmes

• Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives

• Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards.

Guest Experience

• Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring…