Senior Vice President Special Credits

Overview

Position Title: Senior Vice President Special Credits

Category: 01

FLSA Type: Exempt

Position Profile: Senior Executive

Status: Hybrid

Supervisory Position: Yes

Reports to: Executive Director, Consumer Lending

Functions Supervised: Special Credits Primary Teams

Primary Functions: Provides executive leadership for the Special Credits function to protect and strengthen the organization’s financial position. This role is accountable for enterprise-wide credit risk mitigation, loss reduction, and recovery optimization, while leading strategic initiatives that improve portfolio performance and operational effectiveness. The Senior Vice President partners closely with senior leadership to develop and execute risk management strategies, ensure regulatory compliance, and uphold a high standard of member service.

• Provide strategic leadership to reduce delinquency, mitigate losses, and strengthen recovery performance across the portfolio.
• Direct and optimize Special Credits operations, including third parties, to ensure goals are met, efficiency, regulatory compliance, and sustained organizational performance.
• Provide executive oversight to ensure compliance with all applicable laws, regulations, policies, and procedures governing assigned functions and related credit union activities.
• Champion process innovation, technology adoption, and performance improvement strategies to enhance operational effectiveness and team productivity.
• Provide oversight of complex credit matters, including bankruptcies, repossessions, and legal recovery actions, to support effective resolution and risk mitigation.
• Evaluate industry trends, regulatory developments, and emerging best practices to guide strategic decision-making and operational priorities.
• Serve as an executive representative of the organization in professional, trade, and community associations to strengthen industry relationships and organizational visibility.
• Lead execution of the credit union’s business plan within assigned areas of responsibility to achieve strategic and operational objectives.

Education: Bachelor’s degree preferred. Advanced training in collections, credit risk, or delinquency management is also preferred.

Creditable Experience in Lieu of

Education:

Minimum of 10 years of experience in lending, collections, or credit risk management, including expertise in consumer collections and delinquency management, loss mitigation and recovery strategies, legal processes such as bankruptcy, repossession, and litigation, and regulatory compliance. Minimum of 8 years of progressive leadership experience is required.

Experience/

Skills:

Demonstrated success leading high‑performing teams and delivering measurable results in a complex operational environment. Strong strategic thinking, sound judgment, effective decision‑making, and exceptional communication and negotiation skills are required. Proven ability to reduce losses, improve operational performance, and lead organizational change is essential.

Tenure: Not Applicable

In accordance with our Salary Administration policy, competitive compensation will be based on relevant experience and qualifications.

• Short‑term and long‑term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Equal Opportunity Employer