Outreach Officer - Avon and Devon and

Job title:

Outreach Officer - Avon and Somerset, Devon and Cornwall

Reports to:

Therapies Assessor and Service Manager

Salary:
Salary of £26,227 per annum

Location:

Remote with regular travel across Avon and Somerset, Devon and Cornwall

Hours:

Full-Time, 37.5 hours per week

Post No: 2

WCSOCFT1

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1:
Coordinate and deliver regular community engagement activities, including; coffee mornings and support events.

1.2:
Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3:
Represent the organisation at regional events, including supporting fundraising and CYP teams when required.

1.4:
Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1:
Lead on regional awareness training delivery for non-emergency services and community-based organisations.

2.2:
Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.

2.3:
Lead awareness and advocacy activities with local ‘support champions’, including professionals within non-emergency services.

3. Partnership and Network Development

3.1:
Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region.

3.2:
Develop and maintain effective links with community partners to expand reach and awareness of services.

4. Volunteer Support

4.1:
Act as a key local contact for volunteers.

4.2:
Support the recruitment, training and retention of volunteers in collaboration with the wider team.

5. Administration, Monitoring and Reporting

5.1:
Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52:
Event planning and delivery

5.3:
Marketing and communications

5.4:
Contact and engagement tracking

5.5:
Professional and family engagement records

5.6:
Accurately record interactions with stakeholders, including; families, professionals, champions and referral partners.

5.7:
Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1:
Support quality audits and contribute to continuous improvement processes.

6.2:
Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1:
To be responsible for organising own work agenda, time management and administration

1.2:
To keep clear and up to date records on database of activities with families and any ensuing action

1.3:
To promote the on-going work and continued support that 2wish can offer

1.4:
To work as part of a team providing support to suddenly bereaved families

1.5:
To work alongside support team and maintain a seamless approach to service delivery

1.6:
To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7:
To show respect and sensitivity for the cultural and religious beliefs of families

1.8:
To undertake learning opportunities and seek them out for the team

1.9:
To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate

1.10:
To attend weekend and evening community events in support of the charity as necessary

1.11:
Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

1.12:
To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided

1.13:
Contribute on the social media platforms maintained by 2wish It is the nature of the work that tasks…