Outreach Officer - Avon and Devon and

Job title: Outreach Officer Avon and Somerset, Devon and Cornwall

Reports to: Therapies Assessor and Service Manager

Salary: Salary of £26,227 per annum

Location: Remote with regular travel across Avon and Somerset, Devon and Cornwall

Hours: Full-Time, 37.5 hours per week

Post No: 2

WCSOCFT1

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community partnerships and supporting the delivery of high-quality bereavement support activities across the region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:

Support Service:

Event Coordination and Delivery

• Coordinate and deliver regular community engagement activities, including; coffee mornings and support events.
• Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
• Represent the organisation at regional events, including supporting fundraising and CYP teams when required.
• Co-lead on bookings and coordination of Ty Uchaf, our respite house.

Awareness, Training and Engagement

• Lead on regional awareness training delivery for non-emergency services and community-based organisations.
• Deliver additional 2wish training programmes as required, including Children & Young People (CYP) and Bereavement in workplace support training.
• Lead awareness and advocacy activities with local support champions , including professionals within non-emergency services.

Partnership and Network Development

• Actively engage with local bereavement networks through attendance at meetings, hosting information stands and building strong professional relationships across the region.
• Develop and maintain effective links with community partners to expand reach and awareness of services.

Volunteer Support

• Act as a key local contact for volunteers.
• Support the recruitment, training and retention of volunteers in collaboration with the wider team.

Administration, Monitoring and Reporting

Maintain and take ownership of relevant systems and spreadsheets, including those used for:

Event planning and delivery

Marketing and communications

Contact and engagement tracking

Professional and family engagement records

Accurately record interactions with stakeholders, including; families, professionals, champions and referral partners.

Monitor and manage posts/content on Facebook family accounts.

Quality Assurance and Improvement

Support quality audits and contribute to continuous improvement processes.

Collect and review feedback from events and training sessions to inform future development.

General:

To be responsible for organising own work agenda, time management and administration

To keep clear and up to date records on database of activities with families and any ensuing action

To promote the on-going work and continued support that 2wish can offer

To work as part of a team providing support to suddenly bereaved families

To work alongside support team and maintain a seamless approach to service delivery

To maintain a high degree of confidentiality in accordance with the charity s policies

To show respect and sensitivity for the cultural and religious beliefs of families

To undertake learning opportunities and seek them out for the team

To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate

To attend weekend and evening community events in support of the charity as necessary

Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role

To contribute to the evaluation and monitoring processes to ensure effectiveness of services and activities provided

Contribute on the social media platforms maintained by 2wish It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their…