Guest Services Host

Location:
Clarks Village, Farm Road, Street, Somerset, England, BA16 0BB
Are you interested in working in a professional environment? Do you enjoy working as a part of a team? Would you enjoy working outdoors?

Better places, thriving communities.
Guest Services Host - Clarks Village
Hourly Pay: £13.45
Hours: 8 Hours Per Week
Contract Type:
Permanent
Type of Employment:
Part Time
Start date:
September 2026
Location:
Clarks Village, Farm Road, Street, Somerset, England, BA16 0BB
Are you interested in working in a professional environment? Do you enjoy working as a part of a team? Would you enjoy working outdoors? At Mitie, our purpose is to use our expertise, care, technology and insight to create exceptional environments where our customers can be at their best every day. We are committed to providing a workplace where colleagues can thrive, feel supported, and achieve their full potential.

As a trusted partner to our clients, we focus on delivering outstanding service, adding value, and creating safe, welcoming spaces for everyone who works with us. Our culture is built on strong values. We work as One Mitie, supporting one another to deliver a seamless, unrivalled experience. Integrity and trust guide everything we do, and we take pride in representing the Mitie brand with professionalism and respect.

We always go the extra mile to keep things running smoothly, seek better ways of working, and deliver on our promises. Our diversity is one of our greatest strengths, every voice is valued, and every colleague is treated as an equal. Above all, our customers' business is our business, and we place their needs at the heart of every action.

As a Guest Services Host at Clarks Village, you will help create a positive, safe, and memorable experience for all guests, brand partners and colleagues.

• Maintaining a warm, empathetic and professional approach at all times
• Confidence in assisting visitors and providing accurate information about the centre and the local area.
• Communicating effectively across a variety of channels, including face-to-face, telephone, and email, ensuring all guest enquiries are responded to within agreed SLA timeframe.

Your role will include but will not be limited to:

• Managing daily operational duties such as lost and found property and Shop Mobility
• Encouraging visitor feedback through the Made You Smile platform
• Supporting tourism through local knowledge.
• Working both indoors and outdoors throughout the year, rotating duties with colleagues and adapting to changing needs within the team.

Safety, professionalism and accountability are essential. You will follow all Mitie policies, Health and Safety requirements, risk assessments and method statements, while maintaining confidentiality and using all equipment and PPE correctly. You will be responsible for reporting repairs, keeping work areas clean and tidy, coordinating handovers, and escalating issues when necessary. A commitment to continuous learning, flexibility and team support is key to success in this role.

The ideal candidate will be punctual, reliable and professional, with strong personal presentation and the ability to communicate in basic English. They must hold the Right to Work in the UK. A flexible, honest and self‑motivated approach is important, along with the determination to deliver consistently high standards. The role requires clear communication, teamwork, the ability to remain calm under pressure and a commitment to upholding Mitie's values.

Confidence using radios and other communication tools is required, as well as proficiency in Outlook, Excel and Microsoft Office. The successful candidate will be approachable, adaptable and proactive in maintaining excellent service levels.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household.
• You can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• You could access 50% of your earned pay before payday for a…