Store Protection Officer

Fixed Term Store Protection Officer – Waitrose, Crewkerne

Payrate: £15.62 per hour. Breaks unpaid. Guaranteed number of hours per week. Permanent location.

• Retail Security Officer role to protect the Waitrose store, its people, and assets by providing security and excellent customer service in line with Mitie and Waitrose key values.
• £15.62 per hour payrate with numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Extensive training provided including MAYBO and a focus on customer service.
• Full support from the NOC and provision of technology such as body‑worn cameras and incident‑reporting devices.
• Deliver outcomes that meet or exceed expectations of Mitie and Waitrose using all provided technology and ASCONE guidance.

• Previous security experience.
• SIA licence.
• Excellent communication skills at all levels.
• Energy and enthusiasm.

• Ensure compliance with all policies, regulatory requirements, and UK law as directed by the Security Account Manager.
• Engage fully with the National Operations Centre (NOC) and Mitie management; use all provided technology.
• Complete all tasks and duties on site as defined within the Assignment Instructions (AI).
• Review and suggest amendments to the Assignment Instructions for continuous improvement.
• Maintain required frontline licence and complete any contractually required courses.
• Work systematically and methodically.

• Complete all required competency training.
• Undergo continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key objectives and develop job knowledge.
• Renew licence 16 weeks before expiry.

• Immediately report any health & safety hazards or potential hazards.
• Remain alert to threats or changes; act to reduce risk.
• Use common sense and involve others if a situation becomes threatening.
• Maintain professional conduct with difficult customers.
• Record incidents accurately in a notebook for subsequent incident reporting.
• Adhere to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are performed at the allocated time slots as specified in the Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.

• MiDeals platform: discounts from thousands of retailers, gyms, and more.
• Virtual GP, financial wellbeing assistance, Salary Finance scheme (access to 50% of earned pay pre‑payday).
• Flexible benefits platform Choices: dental insurance, dining cards, coffee clubs, technology purchase discounts, and more.
• Cycle‑to‑work scheme, high‑street discounts, and Life cover (greater of salary or £10,000).
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
• Recognition through Mitie Stars and monthly/annual prizes.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments, please let us know during the recruitment process.