Member Svcs. Lead - Works Fitness

Join to apply for the Member Svcs. Lead - Works Fitness FT role at Wentworth-Douglass Hospital

Site:
Wentworth-Douglass Hospital

To act as liaison or resource for any issues in the absence of the department managers. Provide Exceptional Customer Service to members & guests. Comply with & Adhere to Manager on Duty Opening/Closing Checklist.

• To act as liaison or resource for any issues in the absence of the department managers.
• MOD's must handle daily/nightly facility member or staff issues that may arise. You are to contact your immediate supervisor or other manager to help with any decisions that may need to be made.
• Conduct walk-throughs of the facility to ensure safety, staff ratios, and compliance.
• Provide communication to dept manager, if needed, on issues that are noted during the shifts. (i.e.: staffing concerns)
• Provide Exceptional Customer Service to members & guests.
• When walking around the facility or working at the Service Desk, you must express an inviting smile and the willingness to help in all situations.
• Be a facilitator when issues arise between members, guests and staff.
• Assist and/or be available for the Front Desk during peak hours. Assist with Front Desk Staff breaks.
• Comply with & Adhere to Manager on Duty Opening/Closing Checklist.
• Responsible for filling out MOD checklist during their shifts with any notes or comments that are needed to explain any deviation from it or issues that may arise.
• Checklist must be sent to the Operations Manager at the end of each day. Follow-up would occur if further explanations were needed.

• Experience Minimum
  
  Required:
  
  2 Years Customer Service Experience and 1 Year Customer Service Management Experience
• Experience Preferred/Desired: 5 Years-Customer Service Exp. Health & Fitness Center Experience. 2 Year Customer Service Management
• Experience Education Minimum
  
  Required:
  
  High School Graduate or Equivalent Education;
  Preferred/Desired: associate's degree in business related field
• Special Skills Minimum
  
  Required:
  
  Computer Skills;
  Must have friendly outgoing personality;
  Must have good organizational skills & Time management;
  Microsoft Office;
  Customer Service Software Experience;
  Licensure and/or Certifications Required; CPR within 3 months of hire
• Special Skills Preferred/Desired: (none listed)

Additional Job Details: Wentworth-Douglass Hospital/The Works Fitness Center, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Remote Type: Onsite

Work Location: 23 Works Way

Scheduled Weekly

Hours:

40

Employee Type: Regular

Work Shift: Rotating (United States of America)

Pay Range: $17.36 - $23.92/Hourly

Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job…