Receptionist, Administrative​/Clerical

FHRC Management Corporation is seeking an experienced Receptionist for Clarendon Hill Towers, a 501-unit affordable housing community in Somerville, Massachusetts. This is a full-time position paying $22-$24/hour
.

Reporting to the Property Manager, the Receptionist maintains the operations of the office and assists the site staff. This position ensures that the appearance and physical condition of the office meet property management requirements. The Receptionist also fosters a positive, active, and collaborative relationship with residents, vendors, local housing authorities, and associated community agencies.

• Answer and route incoming telephone calls throughout the day, directing all inquiries to the appropriate department or staff member.
• Greet and assist visitors, vendors, and residents in a professional and courteous manner, directing them to the appropriate location or contact.
• Manage all incoming and outgoing mail to ensure timely distribution and delivery.
• Maintain and monitor office supply inventory; conduct monthly inventory reviews and place supply orders as needed.
• Respond promptly to urgent or emergency calls by notifying the appropriate personnel or department.
• Monitor and maintain building access systems, parking protocols, and resident storage areas in accordance with property policies.
• File documents as requested and ensure timely distribution of resident notices.
• Monitor office cleanliness and communicate cleaning needs to janitorial staff.
• Assist with the creation, tracking, and documentation of work orders.
• Communicate effectively with residents, vendors, and coworkers to ensure assignments are completed accurately and on time.
• Provide administrative support to the management team and assist with special projects as assigned.
• Follow all laws and standards that apply to property management, including Fair Housing, Landlord-Tenant Laws, OSHA Standards, and local/state building codes
• Stay updated on industry changes and complete assigned trainings in FHRC University.
• Represent the organization professionally.

• High school diploma/GED equivalent.
• Minimum 2 years' experience in customer service/reception.
• Ability to relate to and work effectively with individuals from diverse backgrounds.
• Ability to maintain composure, communicate clearly, and keep work areas organized.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with Yardi or comparable property management software.
• Experience in property management environments a plus.
• Bilingual in Spanish is a plus.

• Ability to lift up to twenty (20) pounds occasionally.
• Ability to perform essential job functions, including typing, answering telephone calls, and engaging in physical activities such as stooping, bending, pushing, and pulling.
• May involve, on occasion, stair climbing and walking throughout the property grounds and facilities.

Division
: FHRC Management Corporation

Reports to
:
Property Manager

Office Location
:
Clarendon Hill Towers

Position Type
:
Full-Time, Monday through Friday, 8am-5pm, 1 hour lunch, with the possibility of occasional evenings and weekends as needed.

FLSA Status
:
Non-Exempt/Hourly, eligible for overtime compensation.