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Customer Service Rep Call Center / Support Bilingual HelpDesk/Support

Call Center Operations Leader: Reservations & Dispatch

Job in Somerville, Middlesex County, Massachusetts, 02145, USA
Listing for: MV Transportation
Full Time position
Listed on 2025-12-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A transportation service provider is seeking a Call Center Manager in Somerville, Massachusetts. The role involves overseeing the call center's reservations, scheduling, and dispatching operations to ensure high-quality service. Responsibilities include managing and training staff, monitoring customer service activities, and liaising with both the union and clients. Candidates should have a high school diploma, strong customer service skills, and experience with Trapeze and Microsoft Office.
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