Dispatcher, HVAC

Job Description

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

• Must be 18 years of age or older
• No high school diploma, GED or college degree required.
• 2+ years of dispatching experience preferred in a mechanical/HVAC contractor setting

Salary range: $65,000 – $80,000. The exact offer will vary based on education, experience, skills, abilities, geographic location, and market data. Eligibility for company incentive or bonus programs may apply.

ABM offers a comprehensive benefits package. For more information, visit ABM Team Member Benefits | Staff & Management.

• Establish and maintain effective communication and working relationships with clients, co‑workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources—including team members, crews/teams, equipment, or service vehicles—to appropriate locations based on customer requests or specifications, using radios, telephones, and/or computers; determine types or amounts of equipment, vehicles, materials, or personnel needed according to work orders or client requirements.
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
• Oversee all communications within specifically assigned area(s).
• Receive or prepare work orders and work schedules.
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
• Recognize and mitigate a variety of issues encountered within the department and other work environments.
• Confer with clients and/or supervising personnel to address questions, problems, and requests for resources.
• Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
• Compile statistics and reports on work progress.
• Monitor daily services and provide updates and reports.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, clients, and regulatory authorities.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. With over 100,000 team members, an annual revenue of $8 billion, and a blue‑chip client base, ABM delivers innovative, sustainable solutions that enhance facilities and empower clients to achieve their goals. ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM provides reasonable accommodations to individuals with disabilities. If you have a disability and need assistance completing the employment application, please call 888‑328‑8606.

ABM participates in the U.S. Department of Homeland Security E‑Verify program and is a military‑friendly company. All applicants are directed to apply at