Eligibility and Recruitment; ERSEA) Specialist Somerville, MA
Listed on 2026-10-18
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Exciting opportunity to join Riverside Community Care as Early Head Start's Eligibility and Recruitment (ERSEA) Specialist!
The ERSEA Specialist is responsible for the day-to-day implementation of eligibility, recruitment, selection, enrollment, and attendance processes, with a primary focus on intake completion, application processing, Child Plus data entry, and waitlist management.
This role plays a key function in supporting the program’s enrollment pipeline by ensuring families move efficiently from referral → intake → enrollment. The position also actively participates in community outreach and recruitment efforts, engaging directly with prospective families and community partners.
The ERSEA Specialist ensures that all data is accurate, timely, and compliant with Head Start Program Performance Standards while identifying and communicating barriers impacting enrollment.
Schedule: Full Time Monday through Friday 9 a.m.
- 5 p.m. with occasional evenings and weekends
Pay Rate:
- Associate's Degree:
- $21.44/hour
- $22.40/hour with bilingual language skills
- Bachelor's Degree:
- $22.18/hour
- $23.14/hour with bilingual language skills
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts –both medical and dependent care
- Twelve paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Our Benefits
Our Culture
Hear what employees think about working for Riverside!
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