Client Experience Coordinator; Part-Time

Are you a warm, organized people person who loves making clients feel at home? The Pilates Rx is looking for a part-time Client Experience Coordinator (20 hours per week, in the studio 4–5 days a week) to be the first voice and face of our fast-growing studio. If you thrive in a relaxed, innovative environment and love keeping things running smoothly, we'd love to meet you.

• A Front-Row Seat to Concierge Care: We're a cash-based, one-on-one clinical Pilates and physical therapy studio where every session is personalized. You'll make that experience feel seamless, from a client's first call to their biggest milestones.
• Real Impact: Help shape how our front office runs, from refining our systems to building relationships with clients and referral partners.
• Earning Potential: Competitive hourly pay plus a bonus tied to new clients you convert from discovery calls.

• First Point of Contact: Answer phones, emails, texts and Instagram messages, and run discovery calls that turn interested callers into new clients.
• Client
  
  Experience:
  
  Welcome and onboard new clients, and help with scheduling, billing and membership questions.
• A Healthy
  
  Schedule:
  
  Catch booking and payment issues before they become problems, and check in with clients we haven't seen in a while.
• Community: Nurture our referral partner relationships and respond to online reviews.
• Front Office: Keep the space stocked, organized and running smoothly.

• Prime
  
  Location:
  
  Nestled on Broadway in the Winter Hill neighborhood of Somerville, our beautiful office space is shared with our sister clinic, The Run Rx.
• Convenience: Free off-street parking makes your commute hassle-free.
• Amenities: Enjoy free kombucha and cold brew on tap every day, plus regular staff outings that foster a supportive and fun work environment.

• Hours: Part-time, 20 hours per week, in the studio 4–5 days a week
• Responsiveness: You'll be expected to respond to email in a timely manner throughout the week.
• Pay: $22-28 per hour based on experience, plus conversion bonus
• Reports to: Owner and Clinic Manager

• Conversion Bonus: Earn a bonus for the new clients you bring in through discovery calls.
• Monthly Pilates Session: Enjoy one free private Pilates session every month.
• Paid Time Off: A paid time off bank you can use for sick days or vacation.
• Retirement Savings: An IRA with employer matching.
• Collaborative Team: Join a professional, motivated and creative team that believes movement is medicine.

• 2+ years in a front desk, client service or patient-facing role, ideally in a clinic, boutique fitness studio or hospitality
• A warm, confident phone presence and comfort following a sales script
• Highly organized, with strong follow-through
• Proficiency with scheduling and booking software (Momence a plus)
• Good judgment about when to solve a problem and when to elevate
• Discretion with client information (HIPAA training provided)
• Experience in a physical therapy or Pilates setting, or with Canva and Instagram, a plus