Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high performing, connected culture where everyone feels they belong. We are continuing to transform through Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as point of contact for onsite escalated client service concerns and for scheduling conflicts, with escalation as necessary to the Multi-Unit Team Leader and District General Manager.

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.
• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible schedule of 40 hours per week with flexibility based on business needs.
• High school diploma / equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Enrollment in benefits and related programs as eligible.

The job is in the Somerville, MA area. You will be notified about new Associate Team Lead jobs in Somerville, MA.

Pay Range: $11.00 - $29.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skill, performance, and location. Eligible associates may participate in incentive plans and benefit programs as described by policy.

Sponsored Job: #19912

• Full-time

• Job function:
  Information Technology
• Industries:
  Retail

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.