Loan Servicing Specialist

Loan Servicing Specialist

Reports To:

AVP, Loan Servicing

Naveo is a not-for-profit financial institution (with locations in Somerville and Cambridge) focused on serving our members as partners, guiding them towards their financial goals. We embrace their personalities, cultures, and ambitions, tailoring our services to fit their needs and creating a financial plan that matches up with their current and future goals. At Naveo, it's your journey.

• Input new loans from Encompass into loan service systems, establishes complete digital and physical files and accurate records.
• Maintains current and accurate daily loan reports (loan maintenance and payoff reports) from COCC Synergy.
• Responds to member inquiries, resolves problems, and escalates any problem or concerns to management.
• Handles Automated Credit Dispute Verifications (ACDV) in compliance with Fair Credit Reporting Act (FCRA) responses through E-Oscar system.
• Acts as liaison between Collateral Protection Provider and CU to ensure proper insurance coverage as required.
• Ensure timely follow-up of lien perfection at Registry of Motor Vehicles (RMV) or Registry of Deeds using Vintek.
• Processes Consumer, Mortgage and Commercial paid loans and the release of all documents.
• Maintain vendor relationships and reporting for State National vendor.
• Processes escrow disbursements (Real Estate Taxes, Insurance, PMI, etc.)
• Reviews real estate delinquency reports and resolves delinquencies.
• Prepares all investor loan and sold participation loan reports monthly.
• Prepares necessary discharge documents in a timely fashion for paid-in-full loans.
• Prepares monthly credit committee reports package such as monthly list of new loans, credit quality, portfolio breakdown, etc.
• Reviews daily reports and daily general ledgers for any discrepancies in loan reporting or loan booking transactions.
• Reviews loan denials and withdrawals for completeness and accuracy to report in the monthly credit committee package.
• Retains a working knowledge of all credit union services and support tools relative to the lending area.

• Associates degree preferred.
• Minimum of 2 years related experience and/or training.
• Excel/PowerPoint proficient.
• Portuguese and/or Spanish language skills preferred.

Pay within the range posted will be commensurate with the applicant's experience and qualifications for the role. $21.00 - $25.00/hr.