Talent Acquisition Operations Coordinator

Reporting to the Talent Acquisition Operations Manager, the Talent Operations Coordinator is responsible for owning the candidate experience throughout the pre‑boarding process for both internal and external associates. The Talent Operations Coordinator will provide excellent candidate experience and be responsible for the pre‑boarding of all associates, including obtaining required forms, scheduling occupational health and I‑9 appointments and ensuring completion of all pre‑boarding requirements including background, compliance, reference checks and the setup of systems access.

• Provide exceptional customer service to candidates, hiring managers, and recruiters throughout the pre‑boarding process.
• Lead the new hire pre‑boarding process (accepted offer through New Employee Orientation).
• Communicate via email, phone, or in person with newly hired employees to ensure successful completion of all required pre‑employment requirements including I‑9, Occupational Health Clearance, background, compliance, and reference checks.
• Set up new employees in HRIS system(s).
• Run and create reports in the Applicant Tracking System.
• Continuously identify and implement ways to improve the pre‑boarding experience.
• Partner with team leadership on strategic projects as they arise.

• Bachelor's Degree or relevant work experience.
• Experience or strong interest in a career in Human Resources.
• Experience with an Applicant Tracking System (Taleo, Workday, People Soft).
• Proficiency in Microsoft Word, Excel, PowerPoint, & Outlook.

• Strong customer service experience.
• Ability to work independently with little day‑to‑day supervision.
• Excellent communication abilities – written/verbal.
• Experience handling high‑volume and multiple tasks in a fast‑paced environment.
• Strong organizational skills and detail‑oriented.
• Demonstrated problem‑solving skills.
• Ability to manage sensitive and confidential information.
• Team player in a high‑volume and fast‑paced environment.

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.