Monitoring and Observability Engineer

Position: Performance Monitoring and Observability Engineer
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* Bachelor’s degree or equivalent experience required.
* 10+ years of related experience in healthcare or a related field.
* 10+ years of prior experience in performance monitoring and management.
** Skills/Abilities/Competencies Required*
* * Knowledge of, and demonstrated experience with, monitoring and key performance indicators on:  + Windows and Unix servers  + Storage and virtualization platforms  + Public cloud platforms and services  + Software as a Service (SaaS) providers
* Extensive experience with performance monitoring tools and, ideally, with modern full-stack observability tools.
* Extensive experience with Dynatrace is strongly preferred, including developing custom extensions.
* Fluency in Python and Java script.
* Familiarity with RESTful API integration in monitoring tools.
* Familiarity with application and service design and architecture principles.
* Excellent verbal and written communication skills.
* Demonstrated ability to interact with all levels of the organization.
* Demonstrated commitment to the delivery of high-quality customer service.
* Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results.
* Potential need to work in patient care areas.
* May require 24X7 responsibilities, including evening, night, and weekend hours as needed.
* Requires regular participation in an on-call rotation, which includes responding to 24x7 alerts during the on-call period and requires remote access to resolve issues.

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