Help Desk Technician

Job Description

Insight Global is seeking a motivated Helpdesk Technician to join our client, an American energy storage company, based in Somerville, MA. This Helpdesk Tech will be responsible for supporting a large corporate office made up of Windows and Mac users. The role is the first point of contact for technical issues submitted via phone, email, or ticketing system. Responsibilities include providing hands‑on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals;

troubleshooting and resolving end‑user issues through a ticketing system; and performing new user onboarding/offboarding, including hardware setup, user account provisioning, access configuration, and connecting new computers to printers. The ideal candidate will have Windows/MS 365 experience and some exposure to Google Workspace and Mac environments. Knowledge of Linux OS is a plus.

$21.00/hr - $24.00/hr.

Benefit packages start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

• 2+ years of IT experience
• Experience setting up computers for new users (hardware and software setups)
• Experience supporting Mac and Windows users
• MS 365 and Google Workspace support experience

• Knowledge of Linux

Associate

Contract

Information Technology

IT System Operations and Maintenance