Application Analyst

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Epic Research Application Analyst serves as the primary technical resource for Epic Research functionality and collaborates across multiple enterprise teams to support the end-to-end clinical research lifecycle. This role partners with investigators, study teams, Digital teams, and research support offices to design, build, implement, maintain, and optimize research workflows that enable clinical research activities while ensuring compliance with organizational policies and regulatory requirements.

The analyst is responsible for supporting Epic Research functionality, translating operational and research requirements into system configuration, coordinating cross-functional solutions, and providing ongoing production support for research users. This position works closely with multiple internal stakeholders—including IRB, Research Informatics, Privacy, Contracting, Security, and Digital application teams—to ensure research workflows are integrated effectively across enterprise systems and support the evolving needs of clinical research.

• Act as part of a team of software application and workflow experts to design, build, configure, and optimize Epic Research functionality and related research workflows.
• Analyze current business processes and translate research, operational, and regulatory requirements into application configuration and workflow solutions.
• Partner with investigators, study teams, Digital teams, and enterprise research support groups to implement and support research technology solutions.
• Document business requirements and translate those requirements into functional specifications, application configuration, and workflow design.
• Design, configure, test, implement, and maintain Epic Research functionality, including associated research workflows and integrations with enterprise research systems.
• Coordinate with cross-functional stakeholders including IRB, Research Informatics, Privacy, Information Security, Research Contracting, Supply Chain, and other Digital teams to ensure research workflows are effectively integrated across systems.
• Develop and execute test plans, perform software quality assurance activities, and validate new functionality prior to implementation.
• Provide ongoing production support by troubleshooting application issues, resolving incidents, identifying root causes, and coordinating timely resolution with internal and vendor support teams.
• Participate in system upgrades, new feature implementation, workflow optimization, and continuous process improvement initiatives.
• Support Epic Research users by providing application expertise, workflow guidance, and consultation on research functionality and best practices.
• Run reports, analyze application data, and perform operational tasks necessary to support the ongoing management of the research application environment.
• Participate in weekly On-Call rotation to provide production support for supported applications.
• Participate in regular team meetings, project planning, and organizational initiatives to improve research technology services.
• Review and contribute to training materials, workflow documentation, and end-user education as needed.
• Maintain…