Digital Communications Project Manager

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Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Mass General Brigham Digital is seeking an experienced Digital Project Manager to lead complex, high-impact initiatives that enhance how we communicate, engage, and deliver value across the organization. This highly visible role combines project management expertise with strong communication and change management skills to ensure strategic digital initiatives are successfully delivered and broadly adopted. Reporting to the Manager, Digital Communications, the Digital Project Manager will oversee the planning, execution, and delivery of cross-functional digital projects while serving as a trusted partner to product teams, clinical leaders, technical stakeholders, and communications professionals.

Success in this role requires the ability to drive alignment, manage competing priorities, and craft clear, compelling communications that support awareness, engagement, and adoption. At Mass General Brigham Digital, you'll help shape the future of healthcare technology and communications by leading initiatives that directly improve the experiences of clinicians, staff, and patients. You'll work alongside innovative teams across the organization and play a critical role in driving meaningful change at one of the nation's leading healthcare systems.

• Lead end-to-end delivery of complex digital projects, ensuring milestones, timelines, and objectives are achieved.
• Partner with Digital Communications, product teams, clinical leaders, and technical stakeholders to drive project success and organizational alignment.
• Develop and execute communication strategies that keep stakeholders informed, engaged, and prepared for change.
• Create high-quality written communications, presentations, updates, and implementation materials for diverse audiences.
• Identify risks, manage dependencies, and proactively address challenges to maintain project momentum.
• Facilitate stakeholder engagement and decision-making across multiple teams and organizational levels.
• Support change management and adoption efforts to maximize the impact of digital initiatives.

• Proven experience leading complex, cross-functional digital or technology projects.
• Exceptional project management, organizational, and stakeholder management skills.
• Outstanding written and verbal communication abilities, including writing, editing, and executive-level communications.
• Ability to influence and build strong relationships across clinical, operational, and technical teams.
• Experience driving change, adoption, and engagement within large organizations.

• Bachelor's Degree in Information Technology or Marketing/Communications required
• Equivalent experience may be considered in lieu of a degree

• 4+ years of experience in project management within digital, technology, healthcare, or large-scale enterprise environments.
• Communications or change management experience strongly preferred.
• Experience developing content - writing articles, video production, drafting emails etc. strongly preferred.
• Experience managing multiple concurrent projects with technical, business and creative deliverables, with exceptional attention to detail and strong commitment to accuracy and quality.
• Experience developing and delivering project-related communications and assets across multiple formats to support adoption and engagement and campaigns, ideally within a corporate, healthcare, or regulated industry setting.

• Knowledge of project management principles, concepts and practices, including Agile, Waterfall or hybrid.
• Able to translate complex technical and clinical information into clear and creative actionable project deliverables and key messaging for diverse audiences.
  • Knowledge of IT concepts and basic operating principles of data communications and information systems hardware and software.
• Strong copywriting and storytelling skills with experience developing content assets in line with organizational style guides…