Business Analyst II

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Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Make an Impact Through Technology

Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs across Mass General Brigham. In this role, you will design, develop, test, implement, and maintain software applications while partnering with end users to ensure successful adoption and ongoing performance. This is an excellent opportunity for a technology professional who enjoys problem-solving, continuous improvement, and making a direct impact through technology.

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization's workflows, benefit designs, and operational needs
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

• Strong analytical and problem-solving skills and Strong QNXT configuration experience
• Experience supporting, developing, or implementing software applications.
• Ability to translate business needs into technical solutions.
• Strong communication skills with the ability to train and support users at all levels.
• Detail-oriented with a commitment to quality, accuracy, and continuous improvement.
• Ability to work effectively both independently and in a team environment.

At Mass General Brigham, you’ll work alongside talented professionals who are transforming healthcare through technology and innovation. You'll have opportunities to grow your technical expertise, contribute to meaningful projects, and help deliver solutions that support clinicians, staff, and patients across one of the nation's leading healthcare systems.

• Bachelor's Degree Information Systems required
• Can this role review and consider experience in lieu of a degree? Yes
• 3 years of Medicare experience, benefits and reimbursement experience, along with QNxt configuration experience highly preferred
• Experience in the development, support or operation of software applications 2-3 years required

• Exceptional verbal and written communication abilities with all teammates.
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If utilizing Epic, you must be able to obtain the required…