Epic Hospital Billing Application Coordinator

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Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Epic Hospital Billing Application Analyst supports Patient Financial Services and revenue cycle operations through the implementation, maintenance, optimization, and ongoing support of Epic Hospital Billing applications.

Working closely with revenue cycle leaders, operational teams, end users, and other Digital/IT partners, the Application Analyst helps ensure Epic functionality effectively supports business and operational needs. Responsibilities include troubleshooting and triaging application issues, supporting break/fix requests, implementing system enhancements, assisting with workflow design, performing routine application maintenance, executing testing, and participating in projects designed to improve revenue cycle operations.

This role is well suited for an individual who combines strong analytical and problem-solving skills with an interest in healthcare technology and revenue cycle operations. The analyst will develop an understanding of Patient Financial Services workflows and translate operational needs into effective Epic solutions.

The successful candidate will also provide responsive, customer-focused support to end users and work collaboratively to identify opportunities for system and workflow improvements.

• Provides day-to-day application support for Epic Hospital Billing and related Patient Financial Services and revenue cycle workflows.
• Triages application support tickets, investigates reported issues, identifies root causes, and coordinates timely resolution or escalation when appropriate.
• Troubleshoots and resolves break/fix issues affecting Epic Hospital Billing functionality and revenue cycle operations.
• Partners with Patient Financial Services, revenue cycle teams, application teams, and other stakeholders to understand operational needs and translate business requirements into functional application solutions.
• Assists with the design, development, configuration, implementation, and optimization of Epic Hospital Billing workflows and functionality.
• Supports system enhancements by gathering requirements, documenting workflows, evaluating potential solutions, and assisting with implementation.
• Develops and executes testing plans for application changes, enhancements, upgrades, fixes, and other system updates to ensure functionality meets business and technical requirements.
• Performs routine application maintenance and operational support activities necessary to maintain a reliable and effective Epic environment.
• Participates in revenue cycle and technology projects, including application enhancements, workflow improvements, system upgrades, and other initiatives impacting Patient Financial Services.
• Documents application configurations, business requirements, workflows, system changes, testing results, and support procedures.
• Provides training and guidance to end users on Epic Hospital Billing functionality and assists with the development and maintenance of user documentation.
• Runs reports and performs analysis to support application troubleshooting, operational needs, and ongoing system maintenance.
• Collaborates with technical and non-technical stakeholders to identify opportunities to improve workflows, system usability, and operational efficiency.
• Provides high-quality, responsive, and customer-focused support while effectively managing multiple requests and priorities.
• Maintains knowledge of Epic functionality, healthcare revenue cycle processes, and applicable organizational procedures.
• Obtains and maintains required Epic certification(s) in accordance with program requirements.

• Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, Business, or a related field preferred/required based on organizational requirements.
• Relevant professional experience may be considered in lieu of a degree.

• 0-1+ years of related information technology, application support, systems analysis,…