Assistant General Manager

New York Sports Club and its family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym, focusing on providing members with fitness results, positive change, and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness” – we model and promote this mission, values, and guiding principles with pride and integrity.

• Partner with the General Manager to ensure the efficient and effective operation of the club, driving net revenue growth through membership gains, increased average dues, and ancillary revenue.
• Support daily profit and loss management, and execute consistent management workflows.
• Assist in employee development, including hiring, onboarding, coaching, and performance evaluation.
• Lead by example, modeling company mission and values and fostering a results‑driven culture.

• Hold yourself and the team to high operational standards.
• Provide coaching and constructive feedback to drive profitability.
• Conduct employee performance assessments and facilitate growth.
• Handle discipline in line with company policy.
• Build rapport with staff using situational leadership.

• Support the GM in meeting revenue objectives, including EBITDA and net member gain.
• Analyze sales data weekly and project future performance.
• Identify and execute business opportunities and innovative sales strategies.
• Scout market trends and collaborate on sales improvement initiatives.

• Oversee recruitment, training, and development of club personnel.
• Onboard new employees with clear expectations and immersion plans.
• Create an environment that encourages questions and continuous learning.
• Implement training, strategy, and policy changes to enhance productivity.
• Set clear SMART goals for the team and self.
• Support hiring processes using UKG Ready and other resources.

• Continuously promote NYSC mission and values.
• Set performance expectations and accountability for key drivers.
• Lead with service‑based leadership principles.
• Maintain a hands‑on presence on the floor.
• Inspire cooperation and influence behavior with business acumen.

• Ensure daily completion of Member Experience Walkthroughs and Figure 8s.
• Adhere to all NYSC policies, procedures, and codes.
• Schedule and lead team meetings, events, and goal reviews.
• Inspect facilities for safety, security, and compliance.
• Resolve incidents and support the GM in cost control and revenue growth.
• Drive membership sales to exceed targets.
• Maintain loss‑prevention awareness and clean club environment.
• Execute basic system transactions for member enrollment and retention.
• Supervise schedules and operations in the GM’s absence.

• Foster a culture of exceptional customer experience.
• Empower staff to deliver outstanding service.

• Maintain open, effective communication with all stakeholders.
• Disseminate information through email, phone, and social media.

• Stay informed on market, competition, and sales techniques.
• Maintain a personal passion for fitness and wellness.
• Act as a brand ambassador and uphold brand consistency.

• Collaborate with the GM to resolve service, efficiency, and productivity issues.
• Address customer complaints with timely, service‑focused solutions.
• Identify and eliminate barriers to performance.
• Manage conflict, escalating or de‑escalating as needed for win‑win outcomes.

• Business acumen: supervision, leadership, analysis, decision‑making, problem solving.
• Customer service urgency and negotiation skills.
• Superior managerial, communication, and interpersonal skills (English).
• Highly organized, detail‑oriented, and proactive follow‑up.
• Independent work, prioritization, and multitasking under urgency.
• Strategic implementation with sound business judgment.
• Strong math skills for data and P&L analysis.
• Deep understanding of NYSC products, services, and local competition.

• 2–3 years of management/supervisory experience in fitness, hospitality, or…