Hawkeye Hospitality - Director of Operations

Director of Operations

Hawkeye Hospitality – Director of Operations at Hawkeye Hospitality Group. Our mission is to create welcoming neighborhood gathering places where exceptional food, warm hospitality, and dedicated teamwork come together. We are committed to nurturing growth from within, supporting our communities, and delivering memorable guest experiences rooted in genuine connection.

• Leadership & People Operations
  • Lead management onboarding while upholding Hawkeye culture and operational standards.
  • Provide ongoing training and coaching for managers and hourly teams.
  • Ensure full compliance with company policies and all federal, state, and local regulations, including Serv Safe and allergen certification requirements.
  • Perform bi-annual performance evaluations and support ongoing leadership development.
  • Maintain proactive staffing levels and advance scheduling for all locations—minimum of three full-time managers per restaurant.
  • Manage and validate PTO requests accurately within payroll systems.
  • Enforce professional image, uniform, and conduct standards.
  • Recruit, develop, and mentor future leaders across the organization.
  • Maintain detailed corporate operational reporting, including any violations or concerns.
• Restaurant Operations & Guest Experience
  • Uphold standards for cleanliness, food safety, and facility maintenance.
  • Maintain current licensing, training postings, and regulatory requirements.
  • Respond to guest feedback with urgency while analyzing trends to drive improvement.
  • Oversee asset management, equipment maintenance, and vendor coordination.
  • Partner closely with General Managers to ensure operational consistency and accountability.
• Financial Performance & Cost Control
  • Monitor and communicate weekly performance across all locations.
  • Control costs including food, beverage, labor, utilities, and supplies.
  • Support strategic planning and execute operational improvements that enhance efficiency and guest satisfaction.
  • Contribute to menu pricing strategies and revenue optimization initiatives.
  • Achieve established performance goals.
  • Implement process improvements to drive greater profitability and long‑term brand success.

• Paid Time Off (PTO)
• Company Comp Tab for on-site dining
• 401(k) with company matching
• Comprehensive Health & Dental insurance

Employment type:

Full-time

Base Pay: $90,000—$100,000 per year

Contact:
Beth Schunke

Email: