Inclusionary Program Manager

Statement of Duties

The Inclusionary Housing Program Manager oversees the successful delivery of projects through the Inclusionary Housing Program, from project inception through unit lease-up or sale. This role involves coordinating with developers, applicants, and internal staff to ensure compliance with Inclusionary Zoning requirements and the effective administration of the City’s primary affordable housing production program. The employee oversees all program management, including supervision of program staff.

The employee is responsible for reporting on Inclusionary Housing activities to the Deputy Director, Housing Director, and other Mayor’s Office of Strategic Planning and Community Development staff as needed. Reporting to relevant City Council committee(s) also will be within expected duties.

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Key responsibilities include meeting with developers; responding to inquiries from developers and applicants; tracking inclusionary projects; supporting project marketing and lotteries; coordinating with monitoring and compliance staff; and counseling applicants and stakeholders (including attorneys, mortgage brokers, and developers) regarding inclusionary rental and home ownership processes.

Supervision and Staff Management
The Program Manager supervises Inclusionary Housing Program staff and supports efficient program administration. Supervisory responsibilities include:

• Assigning, balancing, and adjusting workloads to advance projects and respond to changing priorities.
• Facilitating regular staff check-ins and meetings.
• Providing performance feedback, guidance, and coaching.
• Ensuring timely completion of assigned work.
• Training staff on Inclusionary procedures, work methods, and applicable guidelines.
• Reviewing work in progress and completed work for accuracy and compliance.
• Establishing and refining standard operating procedures based on program needs and policies.
• Maintaining project files from pre-lottery application through lease-up or closing.
• Answering staff questions and resolving day-to-day operational issues.
• Providing on-the-job training for new employees.
• Addressing staff concerns and escalating issues as appropriate.

Direct Program Administration and Policy Development
The Program Manager remains actively involved in program operations and policy development, including:

• Developing and maintaining a comprehensive Inclusionary Housing Policies and Procedures Manual, incorporating rental and home ownership policies.
• Managing the implementation of the transition to a Consolidated Rental Waitlist, including oversight of consultants as needed.
• Reviewing and contributing to housing reports and initiatives.
• Tracking the pipeline of inclusionary developments and coordinating with the Inspectional Services Department (ISD), OSPCD Planning, Preservation and Zoning (PPZ), and Housing Division staff to ensure compliance.
• Reviewing proposed developments and preparing or revising Affordable Housing Implementation Plans.
• Certifying applicant income eligibility and reviewing applications for completeness.
• Responding to applicant inquiries related to inclusionary housing.
• Calculating affordable rents, resale prices, and sales prices.
• Overseeing housing lotteries, lease-ups, and unit closings.
• Preparing or reviewing program activity reports and compiling data for internal analysis and stakeholder reporting, including City Council.
• Overseeing research and contributing to Inclusionary policy and procedural recommendations.
• Facilitating weekly coordination meetings with Inclusionary, compliance staff, and Housing Division leadership.
• Leading information sessions and marketing activities.
• Maintaining and updating Inclusionary Housing materials, manuals, and website content.
• Attending development review meetings, pre-submittal meetings, and interdepartmental planning and coordination meetings
• Serving as the primary point of…