Ops Lead - Center Floor Supervisor
Listed on 2026-10-11
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Management
City of Somerville's 311 Contact Center seeks a Floor Supervisor to provide real-time operational direction to CSRs across channels, monitor queues, staffing, and wait times, and escalate issues to the 311 Contact Center Manager.
You will mentor staff, support onboarding, reinforce the ACE service philosophy, and coordinate with city departments and IT to ensure consistent service delivery.
We are seeking a motivated Live Ops Lead - 311 Center Floor Supervisor to join cityofsomerville in Somerville, MA, United States.
Join cityofsomerville and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Live Ops Lead - 311 Center Floor Supervisor role at cityofsomerville, based in Somerville, MA, United States.
We are looking to fill the Live Ops Lead - 311 Center Floor Supervisor position at cityofsomerville in Somerville, MA, United States.
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