FRA Field Resource Manager

At Keolis
, a leader in public transportation and proudly headquartered in Boston, our mission —
We Imagine, We Care, We Commit
— is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance.

You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Salary Range: $-$

• Bachelor's degree in Transportation Management, Business Administration, Operations Management, Logistics, or a related field; equivalent combination of education and relevant experience may be considered.
• Seven (7) or more years of progressive experience in railroad operations, transportation management, dispatching, resource planning, or a related operational environment, including leadership experience.
• Experience managing workforce allocation, operational resources, and service delivery within a 24/7 transportation or rail operations environment.
• Familiarity with applicable regulatory requirements, operating procedures, collective bargaining agreements, and workforce management practices.
• Demonstrated experience utilizing operational data, performance metrics, and trend analysis to support decision-making and continuous improvement initiatives.

• Expertise in resource planning, workforce utilization, and operational coordination within a transportation environment.
• Demonstrated ability to lead, coach, and develop operational teams.
• Advanced problem-solving and decision-making skills in response to service disruptions and changing operational conditions.
• Effective communication, negotiation, and relationship-building skills when working with operational leaders, employees, and labor representatives.
• Proficiency in operational reporting systems, workforce management tools, and data analysis to support service delivery and performance management.

• Demonstrate and adhere to the Keolis Commuter Services principals of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
• Lead the planning, deployment, and optimization of operational resources to support daily commuter rail service delivery.
• Oversee ATC resource management activities to ensure adequate staffing and operational readiness across all shifts.
• Monitor resource utilization, performance metrics, and service impacts, implementing corrective actions when necessary.
• Collaborate with Operations, Transportation, Mechanical, and other departments to address resource needs and service challenges.
• Develop and implement resource strategies that improve operational efficiency, service reliability, and cost effectiveness.
• Ensure compliance with company policies, operating rules, regulatory requirements, and applicable labor agreements.
• Analyze staffing trends, operational demands, and performance data to support workforce planning and forecasting activities.
• Lead response efforts related to resource allocation during service disruptions, emergencies, and special operating conditions.
• Prepare and present reports, recommendations, and performance updates to senior leadership.
• Foster a culture of safety, accountability, continuous improvement, and…