Operations Supervisor, Health-Related Social ; HRSN

Mass General Brigham’s Health-Related Social Needs (HRSN) Program helps patients in our Mass Health Accountable Care Organization (ACO) access housing and nutrition support by connecting them with a network of trusted community-based organizations. Reporting to the Senior Operations Manager, the Operations Supervisor will lead the day-to-day work that makes this critical program possible: supervising a team of three staff, managing partnerships with 10+ community organizations, optimizing workflows, and overseeing Mass Health ACO-related reporting that keeps the program effective and compliant.

This role is ideal for someone with a passion for nutrition and housing security. You lead with care, making sure your team feels supported, motivated, and set up to succeed. You enjoy building strong partnerships and working through tough problems together. You’re always looking for ways to make the program work better for staff and patients, and you take pride in getting the details right.

• Lead the team Supervise, coach, and develop a team of three staff, setting clear priorities and building an environment where people do their best work.
• Run and improve operations Own program workflows end to end. Identify bottlenecks and put practical improvements in place so patients get connected to nutrition and housing resources efficiently.
• Track key performance indicators and use them to understand how the program is working and where to focus next.
• Steward resources and compliance In partnership with the Senior Operations Manager, manage program spend: monitor utilization and trends, forecast against budget, and keep leadership informed.
• Serve as the team’s expert on operational requirements of the Mass Health ACO for HRSN and ensure the program workflows stay in compliance.
• Ensure required reporting is accurate and submitted on time.
• Build partnerships Build and maintain strong working relationships with a network of 10+ community-based nutrition and housing organizations.
• Serve as a primary operational contact for Mass Health, Mass General Brigham Health Plan, and vendor partners.

• Education Bachelor's Degree Related Field of Study required
• Experience Operations experience 5-7 years required and Supervisory/Management Experience 3-5 years preferred

• Clear, relationship-centered communication and collaboration with stakeholders at various levels.
• Comfort with data. You can build and read reports, identify issues, and turn analysis into action.
• Steady, people-centered leadership. You set clear expectations, give direct and constructive feedback, and invest in your team’s growth.
• Composure amid change. You keep multiple priorities moving and adjust thoughtfully when requirements shift.
• Technical proficiency in Epic and Microsoft 365, especially Excel.
• Experience with project management tools.
• Local knowledge (a plus.)
• Familiarity with nutrition and housing resource networks in Boston and across Massachusetts.

• Remote Type Hybrid Work Location 399 Revolution Drive
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $65,998.40 - $96,033.60/Annual Grade 7

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity,…