Shift leader, Restaurant​/Food Service

Benefits

• Positive, team-oriented work environment
• Paid training at an established Jersey Mike’s location
• Clear growth path to Assistant Manager and beyond
• Bonus based on performance
• Free uniforms
• Free meal during shifts
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development

The Shift Leader is responsible for running high-energy, smooth shifts while maintaining Jersey Mike’s standards of customer service, food quality, and cleanliness. This role is a key stepping-stone to Assistant Manager and supports store leadership with training, team motivation, and operational excellence.

At Jersey Mike’s, we believe in giving to give and creating an environment where team members can grow. We’re looking for leaders with energy, passion, and a commitment to excellent service.

• Lead crew members during assigned shifts
• Run the slicer, grill, register, and prep areas as needed
• Ensure all products are prepared according to Jersey Mike’s recipes and standards
• Maintain a clean, organized, and safe work environment
• Deliver exceptional customer service and resolve customer concerns during shifts
• Coach and train new hires on procedures and expectations
• Monitor labor, productivity, and shift flow
• Handle cash management and drawer counts when assigned
• Assist with maintaining inventory levels and product rotation
• Support the opening or closing of the store depending on schedule

• Prior food service or customer service experience preferred
• Leadership experience (formal or informal) is highly valued
• Strong communication and teamwork skills
• Ability to stay calm and lead during busy periods
• Reliable, punctual, and accountable
• Able to stand for long periods and lift up to 40 lbs
• Must be available for weekends and some holidays

• Entry level

• Full-time

• Management and Manufacturing

• Restaurants