Sales Leader

Somerville, Massachusetts, United States - Full Time

Start Date:

Immediate

Expiry Date: 09 Jan, 26

Posted On: 11 Oct, 25

• Assist in developing and motivating associates to maximize sales potential.
• Provide in‑the‑moment coaching and training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.
• Critical Skills & Attributes:
  • Previous retail experience preferred.
  • Ability to effectively communicate with customers, peers, and supervisors.
  • Demonstrated sales accountability.
  • Demonstrated collaborative skills and ability to work well with a team.
  • Ability to multitask and handle multiple customers and/or processes at once.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part‑time associates, option to obtain individual insurance coverage (major medical, dental, vision, supplemental insurance, life insurance and more).
• Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match.
• Part‑time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through You Decide.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say Associate Relations or send an e‑mail to A and let us know the nature of your request and your contact information.

Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made.