Lead Supervisor

Lead Supervisor I – Coach

Coach is a global fashion house founded in New York in 1941. Inspired by Creative Director Stuart Vevers, Coach creates beautiful, enduring pieces that invite you to express yourself fully.

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorses, models and develops the team to deliver Coach’s Selling and Service expectations.
• Enforces sales strategies, initiatives and growth across all categories.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: holds sales team accountable for personal sales.
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives.
• Builds credibility and trust with team, as well with customers—serving as a personal fashion advisor to deliver business results.
• Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
• Sensitive to customer and team needs and tailors approach by reading cues.
• Solution‑oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate.
• Develops both self and individual product knowledge skills and remains aware of current collections.
• Understands the positive sales impact staffing has on the business and recruits accordingly.
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
• Welcomes feedback and adapts behaviors; creates short and long‑term goals to achieve personal metrics and performance development.
• Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Manages daily operational tasks according to Coach standards, switching gears based on business needs.
• Demonstrates strong business acumen.
• Interacts and communicates with supervisor(s) regularly; adaptable and flexible; maintains a calm professional demeanor.
• Maintains interior and exterior upkeep of the building with partnership from the corporate office.
• Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
• Adheres to all applicable Coach retail policies and procedures, including POS and Operations procedures.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results: consistently exceeds goals and is a top performer.
• Customer Focus: dedicates to meeting expectations and builds trust.
• Creativity: brings new ideas and original connections.
• Interpersonal Savvy: relates well, builds rapport, and uses diplomacy.
• Learning on the Fly: rapidly learns new problems, experiments, and shares insights.
• Perseverance: maintains energy and drive to finish tasks.
• Dealing with Ambiguity: adapts to change, decides without full picture, and embraces risk.
• Strategic Agility: anticipates future trends and frames competitive strategies.
• Building Effective Teams: creates strong morale, shares wins, and fosters open dialogue.
• Managerial Courage: provides actionable…