Keyholder Assembly Row; Somerville, MA)

Job Details:

Job Location:

Somerville, MA 02145, Salary Range: $20.00 - $20.00 Hourly, Job Category:
Retail,

The Store Key Holder is responsible, in the absence of the management team, for the total relationship between Portland Leather Good’s retail store/eCommerce platform and its Customers. The Store Key Holder will be responsible for driving the persistent focus on the customer experience to ultimately lead to revenue and profits. The Store Key Holder reports directly to the Store Manager.

• Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
• Create lasting relationships and fun memories with our customers
• Ensure the sales floor, backroom, and checkout areas are organized, clean, and merchandised according to company standards.
• Assist with inventory processes, including receiving, stocking, and product replenishment.
• Provide exceptional customer service by greeting customers, assisting with product selection, and resolving concerns.
• Support sales goals by engaging customers and promoting current promotions or loyalty programs.
• Provide a safe working and shopping environment by following all safety policies and procedures
• Handle returns, exchanges, and transactions accurately and professionally.
• Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
• Act as the lead on duty when store management is not present.
• Support team members by providing direction, maintaining productivity, and ensuring adherence to company policies.
• Help train new associates on store procedures, customer service expectations, and product knowledge.

• Minimum 1 year retail experience in leadership or key holder position.
• Minimum of 2 years' experience in retail, store operations, and customer experience
• Strong customer service and communication skills.
• Ability to handle cash and POS systems accurately.
• Familiarity with POS systems and the ability to learn new systems, Shopify experience is a plus!
• Reliable, responsible, and comfortable working independently.
• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Comprehensive Health Coverage
  - Medical, Dental, and Vision Insurance to keep you and your family covered
• 401k with company match
  - We match up to 4% to help you build your financial future
• Paid time off
  - We want you to take time to rest, recharge, and show up at your best
• Employee discount
  - Exclusive savings on our products
• Career Growth Opportunities - A dynamic role with room to learn, grow, and advance your career

We have come a long way since the garage days! Portland Leather Goods was established in early 2016 by our founder Curtis Matsko. Before Portland Leather Goods, you couldn’t find a simply designed, affordable bag made from high quality full–grain leather. Even if the…