Relationship Banker, Davis Square, Somerville, MA

Relationship Banker, Davis Square, Somerville, MA

Relationship Banker – Join Santander Bank, N.A. and become part of a global leader and innovator in the financial services industry. We focus on fostering an enriching journey that empowers you to explore diverse career opportunities and nurture your personal growth. You will collaborate with talented colleagues worldwide, sharing insights and driving innovation together.

• Achieve or exceed sales targets by promoting and cross‑selling banking products and services to existing and prospective customers.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement.
• Meet the financial needs of customers, including transactional, servicing, and product requirements.
• Provide an elevated customer experience with personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Support nearby branch locations based on business necessity.

• High school diploma, GED or equivalent education; business management, finance, or related field – required.
• Bachelor’s degree in related field or equivalent demonstration through experience, training, military service, or education – preferred.
• 3+ years of experience selling products and/or services in an incentive‑based environment – required.
• 12+ months experience in retail banking sales, financial services sales, or consultative relationship sales with proven success establishing new customers and deepening relationships – required.
• 12+ months of Santander experience related to the role, endorsed by district executive, district operations manager, or region president – required.
• 12+ months customer service experience within a high‑volume, fast‑paced environment – required.
• Established relationship‑building skills focused on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Proven track record in sales and cross‑selling.
• Collaborative team orientation.
• Excellent communication, consultative and influence skills, verbal and written.
• Professional image and credible presence.
• Proficiency with digital tools and technology for customer engagement.
• Ability to follow directions, policies, and procedures.
• Risk awareness and escalation competence.
• Fast‑paced multitasking ability.
• Computer proficiency and basic math skills.
• Flexibility to work branch hours, including weekends and evenings.

• No certifications required.

• Established work history or equivalent through experience, training, military service, or education.
• Experience with Microsoft Office products.

Minimum: $38,250.00 USD
Maximum: $59,000.00 USD

Link to Santander Benefits 2025 eGuide available upon request.

We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach to risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing and walking is required. Depending on location, occasional moving and lifting of light equipment or furniture may be required.

This job description does not list all of the job duties. You may be asked by supervisors or managers to perform other duties. Performance may be evaluated in part based on the tasks listed. The employer may revise this description at any time. This description is not an employment contract; either party may terminate employment at any time.

If this sounds like a role you are interested in, please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require assistance or accommodation due to a disability or other reason, contact TAOps.

Somerville, MA