Renewals Specialist, Sales

Somerville, Massachusetts, United States

Smart Bear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. Smart Bear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.
Smart Bear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, Jet Blue, and Microsoft. Smart Bear's open source tools are downloaded more than 100 million times a month and have earned over 30,000 Git Hub stars from the developer community. With its best-loved brands, including Swagger, Test Complete, Reflect, QMetry, Zephyr, and more, Smart Bear meets customers where they are to make our technology-driven world a better place.

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At Smart Bear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide.

Join us in our mission.

• Build trusted relationships with Smart Bear customers to support renewals, retention, and long-term customer loyalty.
• Help customers realize value from their software investments through adoption, consultation, and proactive engagement.
• Identify opportunities for account growth by aligning customer needs with additional Smart Bear solutions.

As a Renewals Specialist you will:

• Engage customers proactively to understand business priorities, align Smart Bear solutions to their goals, and support timely renewals.
• Develop lasting customer relationships that improve retention and lifetime customer value.
• Encourage product adoption and license utilization by helping customers navigate onboarding and ongoing use.
• Identify customer needs and collaborate on relevant upsell and cross-sell opportunities across the Smart Bear portfolio.
• Monitor customer product experiences and recommend actions that improve satisfaction, performance, and success.
• Partner with internal teams to address customer needs and support a consistent renewal experience.

• 1-2 years of experience in a customer-facing role; sales, account management, customer success, or software experience is a plus.
• Bachelor's degree or equivalent practical experience.
• A customer-focused, service-oriented approach and the ability to build trusted relationships across organizational levels.
• Strong written, verbal, presentation, and consultative communication skills, including the ability to engage customers remotely or onsite as needed.
• Analytical problem-solving skills and the ability to collaborate with others while taking ownership of individual results.

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our Smart Bears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

• Our main goal at Smart Bear is to make our…