Security Officer Su, W, F

Overview

Receiving general direction from the Security Supervisor, the incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day‑to‑day operations of the department.

The Security Officer must be available to staff 24‑hour shift at the following times:

• Sundays: 2:30 PM – 10:30 PM
• Wednesdays: 2:30 PM – 10:30 PM
• Fridays: 2:30 PM – 10:30 PM

Key responsibilities include:

• Perform daily operational functions as directed by the Security Supervisor to meet McLean’s operational needs efficiently.

• Respond immediately and appropriately to all emergency requests for assistance, emergency contingencies, or disaster situations, as well as non‑emergency calls assigned by the Supervisor.

• Document all incidents accurately and inform the Dispatcher of actions taken; complete all electronic incident reports in an objective, clear style before departing the shift.

• Use strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.

• Manage complex, dynamic, and emotionally charged situations to restore order, investigate suspicious or criminal activity, and take appropriate safety and security actions.

• Conduct initial investigations into reports of suspicious activity, persons or hazards; mitigate risk to patients, visitors and staff.

• Employ de‑escalation techniques, reasonable application of physical force when necessary, and provide escorts to patients, visitors and employees.

• Patrol property and grounds, document deficiencies and parking violations, perform access control functions and enforce visitor policies.

• Execute dispatch and console duties, including coordinating security activities, answering calls, assigning responses, maintaining chain of custody, monitoring electronic security and fire systems, and notifying supervisors of system failures.

• Perform all services in accordance with McLean Policy and Procedure Manual, and any additional duties assigned by the Supervisor.

• Minimum of a high school diploma required.
• A strong educational background (associate’s or bachelor’s degree) in criminal justice or related field preferred.
• Minimum of 1–3 years of security-related experience preferred.
• Valid Massachusetts Driver’s License.
• Required certifications (training provided): CPR/AED/First Aid, CPI De‑Escalation Training, IAHSS Basic Officer Certification (within first 90 days).

Remote Type:
Onsite

Work Location:

123 Main Street

Scheduled Weekly

Hours:

24

Employee Type:
Regular

Work Shift:

Rotating

Hourly Pay Range: $22.88 – $32.72

Grade: 5

The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.