Care Coordinator II

Description

Under the direction of the Prevention and Retention Program Manager (PRPM), the HIV Care Coordinator II (CCII), with a focus on Non‑Medical Case Management (NMCM) and Linkage/Retention in care, shall provide linkage and support services to newly diagnosed HIV positive patients and reengage out‑of‑care positive patients. The CCII is responsible for providing a trust‑based, supportive coordination of care to Ryan White program participants, managing an assigned caseload, and offering case management assistance to team members from all HIV programs.

The CCII coordinates and provides training of staff on HIV testing and documentation, collaborates with the outreach team to coordinate education and testing services, co‑facilitates support services, and conducts outreach visits/testing events. The CCII works directly with the PRPM to help create and implement a plan helping Zufall work toward ending the HIV epidemic, maintains up‑to‑date knowledge regarding HIV, resources, services, PrEP, and other initiatives, collaborates with the RW team to improve overall services, maintains accurate records of all patient encounters, submits monthly reports, participates in meetings, trainings, staff development, and other assigned duties.

Full‑time

Entry level

Other

• Welcomes and educates new patients on ZHC/grant requirements for care, the process of operation(s) and what to expect from the program
• Provides assistance to the RW team by meeting patients at appointments to medical, mental health, substance abuse treatment or social service programs to improve attendance if needed, helping to support patients to be independent and on the importance of remaining engaged in care
• Schedules, coordinates and facilitates program appointments, provides linkage to care and assists with verification of documents. Follows up with outside resources and services for maintaining treatment adherence
• Helps facilitate ADDP applications, program specific assessments and reassessments and HIPP if applicable
• Coordinates and provides or facilitates training of staff on HIV testing techniques, paperwork and infection control.
• Ensures that HIV testing competencies are completed as needed.
• Provides education and HIV testing to the community within the health centers and at outreach and special activities
• Provides supervisor with information needed for end‑of‑month reporting and/or participates in program evaluation as requested/assigned by the provider
• Demonstrates appropriate behavioral boundaries including treating persons with respect, abiding by the code of conduct expected of Zufall employees, and being respectful of co‑workers
• Maintains a high level of patient confidentiality in accordance with HIPAA and ZHC policies
• Other duties as assigned by the supervisor

• Bachelor’s degree in psychology/social work, public health or related field required, or a combination of education and experience in lieu of a bachelor’s degree
• Must have knowledge of HIV and related services, including case management. If HIV positive, there is no need to divulge status to clients or staff
• Knowledge of and/or successful completion of trainings in HIV/AIDS testing, education, trauma‑informed care and stigma
• A current, valid and unrestricted driver’s license for the state of NJ
• Working knowledge of Windows‑based computer, Microsoft Office and Outlook
• Reliable personal transportation
• Familiarity with HIV/AIDS, substance use, and mental health issues
• Ability to work collaboratively as a part of a team in a clinical and non‑clinical setting, with excellent interpersonal communication
• Bilingual (Spanish) preferred
• Excellent oral and written skills, strong communication skills, problem solving, teamwork and organizational skills
• Ability to work with multicultural and diverse population is required
• Must be self‑motivated, detail oriented, able to travel locally and work flexible hours.
• Learn and apply the trauma‑informed care principles within the scope of the incumbent’s position

$23.00-$26.66 per hour