Real Estate Director Of Operations Client Care

As the Director of Operations & Client Care at Sotheby's International Realty, you'll play a pivotal role in our real estate team, known for its dedication to personalized service and unmatched expertise. Collaborating closely with a top‑producing REALTOR, you'll ensure seamless operations and exceptional client experiences. Your leadership will our team to achieve new heights while cultivating a supportive and dynamic work environment.

We value innovation and commitment, offering flexible working hours and numerous opportunities for career advancement. Join us and contribute to a culture that celebrates success and fosters personal growth. Your expertise will not only enhance our operations but also leave a lasting impact on our clients and team.

• Office & Business Operations
  • Manage all administrative duties, allowing the agent to focus on listing, showing, negotiating, and generating new business.
  • Maintain systems for sellers, buyers, CRM database, lead tracking, office organization, and file compliance.
  • Prepare weekly meeting agendas, production dashboards, and status reports.
  • Support recruiting, onboarding, and training of future administrative hires.
  • Maintain Erin’s calendar, manage email inbox, respond to property inquiries, and track financial documents.
  • Organize Dropbox files, reports, and communication logs; ensure documentation accuracy.
  • Provide office coverage when Erin is traveling or in appointments.
• Listing Management
  • Prepare CMAs (Cloud CMA), pull comps (BAREIS), and build property‑specific marketing calendars.
  • Manage full listing checklist: MLS input, disclosures, CRM updates, Showing Time, eKey, vendor coordination, and weekly updates.
  • Write listing descriptions and design brochures, flyers, and marketing materials.
  • Coordinate with the Transaction Coordinator; perform TC tasks when needed.
  • Attend inspections, photography appointments, contractor visits, tours, and showings.
  • Maintain inventory of signs, flyers, and branding materials.
  • Create and send client gifts, cards, and pre‑listing/pre‑closing communications.
• Buyer Support
  • Manage the full buyer pipeline and checklist from intake to closing.
  • Set up and monitor BAREIS client portals; notify buyers of matching homes.
  • Schedule showings and log all client interactions in Referral Maker.
• Marketing & Client Events
  • Manage Buffini Client Appreciation Program (CAP) and eCAP mailings.
  • Create pop‑bys, cards, and touch pieces using Canva.
  • Support listing marketing, social media coordination, and property promotion.
  • Plan and assist with 3–4 annual client appreciation events (occasional evenings/weekends).
• Client Care
  • Prepare and send birthday cards, home anniversaries, referral thank‑yous, and milestone gifts.
  • Address personal notes and maintain consistent client communication.
  • Ensure a warm, polished, concierge‑level experience throughout every interaction.

• Real Estate License required.
• Experience in real estate operations, administration, or office management preferred.
• Strong communication, organization, and problem‑solving skills.
• Proficiency in MLS, BAREIS, Cloud CMA, Canva, CRM platforms (Referral Maker preferred), Microsoft Office, Social Media, and basic web applications.
• Ability to multitask, manage deadlines, and maintain confidentiality.
• Positive, professional appearance and attitude.
• Experience with the Buffini “Working by Referral” model is a plus.

• Highly organized, detail‑oriented, and calm under pressure.
• Proactive, resourceful, and comfortable managing multiple priorities.
• Warm, polished communicator who excels at client service.
• Systems‑builder with a passion for improving efficiency.
• Someone who enjoys working alongside a high‑performing agent and being part of a growing business.

$25 - $45 hourly