Box Office Manager, Valley Moon Music Festival

• JOB:
  Box Office Manager, Valley of the Moon Music Festival

The Valley of the Moon Music Festival is seeking a Box Office Manager to oversee all aspects of ticket sales and customer service operations at the venue's box office during the 2026 summer season (July 11 - July 26, 2025). This role involves managing ticket inventory, coordinating with FOH staff, and ensuring a smooth ticketing process for patrons attending events.

• Supervise all ticket sales activities during the festival, including in-person, and online sales.
• Process any seat upgrades, comps and exchanges.
• Ensure accurate recording and tracking of ticket sales transactions.
• Provide excellent customer service to patrons by addressing inquiries, resolving issues, and assisting with ticket purchases.
• Manage all reserved seating assignments and resolve any issue that may arise.
• Handle escalated customer concerns or complaints in a professional and timely manner.
• Oversee the operation of ticketing software and hardware systems.
• Prepare financial reports detailing ticket sales revenue and attendance metrics after each performance.
• Troubleshoot technical issues related to ticketing systems and equipment

A mandatory two-hour training session will be held via Zoom prior to the start of the festival to ensure the Box Office Manager is fully prepared.

Plus a two hour in person meeting with the Managing Director to be scheduled the week of July 6 - 10.

• Bachelor's degree in business administration, hospitality management, or related field preferred.
• Previous experience in box office management or ticketing operations required.
• Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills.
• Proficiency in computer software applications, including ticketing software (Tix) and Microsoft Office suite.
• Ability to work evenings, weekends, as required by Festival schedule.
• Valid Driver's  access to a vehicle.

The Box Office Manager must be available to work on-site in Sonoma, CA from July 09 - 27, 2025.

This is a contract seasonal staff position. Compensation $2,500 commensurate with experience. No employee benefits will be offered or available.

Expected hours include weekends and some weekday evenings. The majority of events take place at the Hanna Center Auditorium. There are 4-5 offsite events during the festival.

Thur 9 - 7:00 PM Private Residence (tentative) (4 hours)

Sat 11 - 2:30 PM lecture; 4:00 PM concert at Hanna (8 hours)

Sun 12 - 4:00 PM concert at Hanna (8 hours)

Wed 15 - 7:00 PM concert at La Luz (6 hours)

Sat 18 - 2:30 PM lecture; 4:00 PM concert at Hanna (8 hours)

Sun 19 - 11:00 AM Kids Concert at Community Center; 4:00 PM concert at Hanna (8 hours)

Tue 21 - 7:00 PM concert at Buena Vista Winery (6 hours)

Thu 23 - 6:00 PM Private Residence (tentative) (4 hours)

Fri 24 - 6:00 PM concert at Hanna (5 hours)

Sat 25 - 2:30 PM lecture; 4:00 PM concert at Hanna (8 hours)

Sun 26 - 4:00 PM concert; 6:00 PM closing celebration at Hanna (8 hours)