Wine Lead & Guest Ambassador

The Donum Estate is renowned for its commitment to excellence in the cultivation of premier vineyards and the production of premium wines, deeply rooted in sustainability and respect for nature and community. Located in the picturesque Sonoma County, The Donum Estate seeks to enhance its legacy through innovative practices, while fostering a culture of respect, teamwork, and continuous improvement.

Position Overview:

The Donum Estate is currently seeking a dynamic and experienced Matre’d/Greeter to join our team. Reporting directly to the Hospitality Manager.

This person will be the greeter (Matre’d) and, at times when needed, have the ability to be a wine educator- hosting tasting lounge. Weekends and holidays are required.

A key role with Donum, our hosts serves to educate our guests, share our unique story and invite our guests to purchase wines and join our membership program. Assists in greeting guests upon arrival and, when called upon, hosting them throughout their wine experience. The Hospitality Associate is responsible for all aspects of the guest experience, from set-up to breakdown of the necessary experience.

Some of the duties:
Job description will be available for full duties.

• Greet and welcome guests to The Donum Estate. Manage all seating and arrival on Tock Reservation system as guest are arriving at the Donum Home.

• Guest Experience - Host our guests for an educational and memorable visit to our estate. Our hosts create memories through storytelling and educate through sharing their knowledge of our winemaking and viticulture techniques.

• Guest Engagement - Our hosts strive to create and cultivate meaningful relationships with our members and guests with genuine interaction that is approachable and friendly.

• Membership and wine sales - Hosts are evaluated on wine sales, membership sign-ups and Donum’s core behaviors of Belief, Teamwork and Excellence.

• Create and maintain a guest-oriented environment focused on building guest relationships and loyalty.

• Well-versed and passionate about wine and art. Seeks to attain knowledge ranging from the wine industry, farming, production and art. Deploys that knowledge to build rapport and educate our guests and members.

• Input orders and maintain guest notes accurately and in a timely fashion through our CRM.

• Have a clear understanding of The Donum Estate - wine, vineyards and wine growing, art, community, and values.

Some skills needed to be successful:

• Excellent interpersonal and organizational skills and impeccable attention to detail.

• Focused, driven to deliver excellence in every regard.

• Highly goal-oriented, with tenacity, prioritization, agility, and perseverance to achieve and exceed goals and expectations.

• A thoughtful, creative, analytic mindset and approach.

• Strong written and verbal skills.

• Positive, professional, and courteous even in the most challenging situations

• Anticipate needs and challenges and communicate proactively and thoughtfully.

• Wine knowledge.

• Be over the age of 21.

• Responsible Beverage Certificate.

• Food Handler Certification.

• Must be able to work weekends and holidays.

• Valid Driver’s License to drive RTVs.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand and walk for extended periods of time.

• Occasional bending, kneeling and lifting up to 50 lbs.

Work Environment
The working conditions described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.…