Integrated Case Worker II

** THIS RECRUITMENT WILL BE USED TO FILL PERMANENT FULL-TIME AND RELIEF POSITIONS

Applies regulations and procedures to determine eligibility of applicants and recipients for multiple public assistance benefits; provides basic employment services to clients; performs casework management duties for both benefit and employment services, and performs related duties as required.

Working under general supervision, Integrated Case Worker II is the journey working level in the Integrated Case Worker series. Employees at this level are expected to independently determine eligibility for multiple public assistance programs, provide basic employment services, and perform integrated case management. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Integrated Case Worker I, or if filled from the outside, require prior related experience.

Integrated Case Worker II differs from Integrated Case Worker III in that the latter may provide lead direction, provide expert advice to case carrying staff and/or perform specialized assignments requiring an advanced level of technical knowledge.

The Integrated Case Worker series differs from the Eligibility Specialist series in that the Integrated Case Worker provides both determination of eligibility for public assistance and basic employability services. The Integrated Case Worker differs from the Employment & Training Worker series in that the latter's primary focus (75% of time or more) is in providing the full scope of employability services to eligible applicants.

Incumbents in the Integrated Case Worker I/II classification receive supervision from a Supervising Integrated Case Worker or a Human Services Supervisor.

• Hiring Incentive—paid in first paycheck: $2,000
• Personal Leave credit in first paycheck: 40 hours
• Upon completion of probationary period and meets expectations on performance evaluation: $1,500
• Upon completion of 2 years and meets expectations on performance evaluation: $2,000
• Upon completion of 4 years and meets expectations on performance evaluation: $3,500
• Upon completion of 5 years and meets expectations on performance evaluation: $3,000

• Conduct group orientations and workshops to inform applicants and recipients of fundamental policies, programs, changes in rules, individual rights and responsibilities, and participation requirements; assists orientation participants complete applications and employment readiness evaluation forms for a variety of programs and services
• Interview, advise and guide a diverse population of clients to ascertain employability, isolate barriers to employment, evaluate need for public assistance, determine benefit eligibility, identify need for ancillary services/payments, and authorize benefits and ancillary services/payments
• Handle crisis situations by authorizing benefits within specific guidelines or making appropriate referrals to other staff and community resources for immediate services and assistance
• Conduct initial appraisal of case records to assess client’s education, work experience, skills, abilities and job interest in order to advise and guide the client in transition to employment and place the client in an appropriate employment services component
• Assist clients with transportation, training, and other ancillary needs through authorization of ancillary services/payments and/or referral to other community resources or by provision of other assistance
• Identify clients with existing or potential social behavioral, mental health, substance abuse, or other substantial barriers to employment for referral to other department staff or community resources
• Analyze financial, employment, family, and personal information to determine and authorize initial or continuing eligibility for multiple aid programs
• Develop and/or conduct classes designed to assist clients in obtaining and maintaining employment, including classes in understanding the methods for seeking and securing employment, enhancing job readiness, and in obtaining employment; advise participants in interview techniques, resume writing, calling employers, and understanding the labor market
• Interpret and explain policies, rules and regulations to clients; and apprise clients of their rights, responsibilities and eligibility for program participation
• Resolve problems and discrepancies with information provided by securing documentation, medical condition substantiation, employment records and aid confirmation from other agencies
• Ensure client application and declaration forms are completed accurately and thoroughly; obtain supporting information from clients and sources as required
• Conduct diversion evaluations to identify and recommend lump-sum benefits for clients with immediate job prospects where receipt of such benefits would permit continuation or acquisition of employment
• Determine when a client is not in compliance with employment…