Loan Processor​/Financial Services Representative-Bilingual

Loan Processor / Financial Services Representative - Bilingual

Join Cornerstone Credit Union in South Beloit, IL, to help members navigate loan applications. This is not a remote position.

• Perform routine member transactions including account inquiries & updates, transfers, check withdrawals, stop payments, and request for check and statement copies.
• Independently open and close membership accounts, including lending and deposit accounts (e.g., consumer loans, deposit accounts, money markets), ensuring precision.
• Review applications for accuracy, determine debt ratio, income, credit checks, collateral, and other requirements, and collect required CIPs.
• Prepare loan applications for underwriters and liaise effectively to ensure smooth approvals.
• Actively seek opportunities to cross‑sell CCU technology and services (EARS, CCU website, debit card, mobile capture, CU Branch, CU Bill Pay, GAP, Credit Life & Disability, etc.).
• Respond to member inquiries via telephone, in person, or email in both English and Spanish in a timely, friendly, and professional manner.
• Assist members with loan inquiries, loan applications, loan balance/payoffs, quote NADA values, and Auto Care premiums.
• Redeem U.S. Savings Bonds and direct members to online purchases of U.S. Savings Bonds.
• Engage with the dynamic team and manager to ensure monthly lending goals are met and help build the membership base.
• Maintain awareness of and comply with regulatory and compliance issues for consumer loans and deposit accounts.
• Maintain a professional appearance and an excellent attendance record, including punctuality and preparation.

• Make a difference in the lives of our members by helping them navigate their financial journeys.
• Work alongside passionate professionals who share your enthusiasm for lending and member service.
• Enjoy competitive compensation, benefits, and opportunities for professional growth.

• HS Diploma or equivalent required.

• Two or more years in a financial institution with prior consumer lending and deposit account experience.
• NMLS registration is a plus.
• Sales experience is a plus.

• Bilingual English/Spanish fluency required.
• Service‑mindful and team‑oriented.
• Basic PC skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Effective member relationship and cross‑selling skills.
• Ability to manage multiple priorities.

• Meet new accounts goal monthly.
• Meet Credit Disability monthly goal on eligible loans.
• Meet Credit Life monthly goal on eligible loans.
• Meet goal on Mechanical Repair Coverage Policies sold monthly.
• Meet goal on GAP Policies sold monthly.
• Meet minimum monthly loan volume goal.

$23.00–$28.00 per hour, commensurate with experience.

Full benefits package including medical, vision, dental, company‑paid employee life, short‑term/long‑term disability, EAP, discounts, generous PTO, holiday plan, and a close‑knit team environment.

If you are ready to take your career to the next level and make a real impact in the community, and meet the minimum qualifications listed above, we want to hear from you.