Field Service Engineer

Job Purpose

Installs and repairs industrial heat treating equipment, including aluminum heat treatment, solution heat treat & aging, general heat treat furnaces (Thermal Process), process atmospheres, CAB Brazing and aluminum reverb melting & holding systems.

Duties and Responsibilities

• In field installations: set up, adjust, troubleshoot, revise systems and correct problems which develop during the erection, operation and repair of heat processing equipment.
• Consults with customer or supervisor to plan layout of equipment.
• Studies blueprints, schematics, manuals, and other specifications to determine installation procedures.
• Installs or oversees installation of equipment according to specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Interprets maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
• Instructs and directs workers in servicing and repairing equipment.
• Consults with engineering personnel to resolve problems in system operation and maintenance.
• May instruct workers in mechanical and electronic theory.
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.
• Perform troubleshooting and revisions of relay and instrumentation circuitry.
• Understand atmosphere systems and processes. Analyze, troubleshoot and correct problems.
• Perform set up and adjustments of systems analyze deficiencies and correct them.
• Determine and initiate the best way to install and start up jobs.
• Perform above responsibilities with limited assistance from the Engineering Department.
• Promote safe, efficient equipment and operations.
• Monitor, control and report of field costs.
• Ensure that all warning signs are in place at installation.
• Ensure workers do not enter confined spaces without completing proper permitting requirements.
• Perform other work related duties as assigned.

Education and Experience

• College Degree in engineering or equivalent Military/Trade school training or experience.
• Experience in field service installation/troubleshooting.
• Must have a high level of interpersonal and communication skills to work across functional and organizational lines.
• Must have superior customer-oriented attitude, verbal and written skills.
• Must possess broad knowledge of mechanical and electrical systems.
• Proficiency with Personal Computers and software applications.
• Must be able to component level troubleshoot and repair various heat treating systems.
• Must be able to prioritize and handle many tasks simultaneously and work with minimal supervision.
• Must be team-oriented, possess a positive attitude and work well with others.
• Must be flexible and able to work in a fast paced environment.
• Must be detail-oriented.

Environmental Considerations

• In the course of the work there is a routine need for bending and lifting (20–50pounds).
• Manipulating heavier equipment with assistance.
• Extensive travel in the USA and Europe, India, China and other places (by air) will be required often outside normal business hours. Travel could be up to 90% of time.