Client Implementation Manager

- ** Commit to learning:
** Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

The Client Implementation Manager will serve as the primary point of contact for clients and will coordinate all activities throughout the client’s onboarding experience. Following a post-sales handoff, the Implementation Manager will own the implementation process through the go-live phase and handoff to the Delivery Teams. Implementation Manager’s serve an important role for setting clients up for success by partnering with key stakeholders to facilitate full alignment on project expectations including product needs, timelines, and implementation strategy.  

The high-level goal of the role is to instill client confidence and trust from day one through clear communication of product needs and timelines, and by keeping all parties (internal and external) accountable to deadlines to ensure a successful implementation.

Implementations are highly custom and involve large data sets, which require the Client Implementation Manager to act as a liaison between the various teams, both internal as well asclient

The Implementation Manager should feel confident and comfortable explaining and conceptualizing how our various solutions work with a variety of unique client business needs. The role also requires an expert level of understanding in how hospitals and health systems function, the roles, and motivations of different parties within such clients and will learn how to navigate these complex organizations to ensure maximum alignment and client satisfaction.
external.

The right candidate for this role will embody entrepreneurial thinking, take an analytical and strategic approach to each  engagement and the role itself, and will be a master of using good judgment and thinking on their feet.
** Duties and Responsibilities
** Provides product overview and connects client with training and education opportunities.
** Qualifications
* * Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.

Excellent interpersonal, communications, listening, and presentation skills.

Solid working knowledge of improvement methodology, best practices, and data analytics

Ability to work in a fast-paced environment while prioritizing competing client needs.

Obsession with customer experience including follow-up and problem resolution.
** Education
* * Bachelor’s degree and5years minimum ofprior relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.
** Company Description
** PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business.

We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients,…