System Director of Process Improvement

Direct message the job poster from Beacon Health System

The System Director of Process Improvement reports to the VP Process Improvement. Responsible for managing and coordinating continuous performance improvement efforts to achieve “One Beacon” operational excellence. Drives large‑scale, cross‑functional strategic initiatives to improve operational, clinical, and business outcomes.

Directs the utilization of Lean/Six Sigma methodologies to address operational, business, and clinical effectiveness, reduce process variation, and sustain improvements across the enterprise. Acts as a change agent with a focus on working with operational and clinical leaders to document, track, and maintain the impact of process improvement solutions.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Partnering with key stakeholders to identify, select, and prioritize opportunities for reducing inefficiencies, streamlining processes, and building standardization. Manages the scope of projects to assure connection with clinical strategies and speed of change.
• Evaluating existing processes and tools across the entire enterprise to identify areas for innovation or improvement.
• Promoting the use of data and metrics for identifying improvement opportunities and problem‑solving activities.
• Collaborating with cross‑functional teams to implement Lean/Six Sigma‑driven process improvement initiatives to enhance key outcomes.
• Supporting leadership throughout the enterprise in promoting Lean/Six Sigma philosophy through training, coaching, and utilization of industry best practices.
• Build systems of accountability to sustain results from improvement initiatives.

• Ensuring improvement methodologies and approaches are appropriately applied and that effective metrics are being utilized. Identifies clearly defined metrics that are critical to the success of each key initiative.
• Facilitating advanced problem‑solving and analysis of specific improvement opportunities leading to the implementation of effective, sustainable solutions.
• Prioritizing standardization and sustainment of process improvement results across multiple clinical, operational and business units.
• Developing tools and strategies for training, education, and knowledge transfer to embed performance improvement throughout the enterprise.

• Acting as a resource to other leaders and associates to address day‑to‑day issues relating to safety, quality, and operational outcomes, value maximization, waste reduction, and associate/physician engagement.
• Participating in Beacon committees as designated.
• Completing other job‑related assignments and special projects as directed.
• Use of existing and future technologies to align and standardize key process improvement initiatives throughout the enterprise.
• Pursuing innovative approaches to organizational process improvement, including AI, automation of dashboard reporting, and other future technologies.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer‑centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department‑specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout the fiscal year.
• Consistently utilizes appropriate universal precautions,…