Regulatory Specialist - Customer Support

Description

Job Title: Regulatory Specialist - Customer Support

As the Regulatory Specialist – Customer Support
, you will assist the Regulatory team with ensuring Lebermuth maintains compliance with all applicable governmental, international and industry regulations in the manufacture and/or sale of company products.

Essential Duties & Responsibilities:

• Coordinates, prepares, and submits regulatory documents to customers and other external parties in a timely manner.
• Provides support as needed to internal and external key stakeholders to address customer requests.
• Prepares comprehensive regulatory submissions, ensuring they are compliant with all applicable regulatory standards.
• Investigates product complaints and prepares documentation for regulatory agency review in a timely manner.
• Maintains current knowledge of existing and emerging regulations, standards, and guidance documents (IFRA, Cosmetics, Kosher, Organic, Fair Trade, ISO Standards, Leaping Bunny, etc.) to ensure Lebermuth can continually produce exceptional products for our customers.
• Prepares and maintains technical files, SOP’s and participates and/or leads audits, as necessary, to obtain approval and sustain production.
• Promotes a safe food culture by maintaining a clean and organized workspace, assisting with cleaning and sanitation throughout the production areas, and accurately completing Lebermuth required paperwork (i.e., equipment logs, regulatory documentation) to ensure the safe production and shipment of quality food products.
• The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.

This job can be fully remote, hybrid, or on-site depending on the candidate and their location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Department:
Regulatory

Reports to:
Regulatory Affairs Director

FLSA Status:
Exempt

Requirements

Education: Bachelor’s degree in a science-related discipline is preferred.

Experience: 2 + years of on-the-job experience. Without a degree, 2+ years of on-the-job regulatory or related field experience is acceptable. Knowledge of Organic Chemistry is a plus. Flavor, Fragrance, and/or Chemical industry experience preferred. Knowledge of SQF, cGMP, and HACCP programs a plus.

Certifications: N/A

Functional

Skills:

Ability to apply mathematical concepts such as fractions, percentages, dosages, proportions and volume. Ability to solve complex problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Integrates complex or diverse information; uses intuition and experience to complement data;

designs workflows and procedures; prioritizes and plans work activities; uses time efficiently; sets goals and objectives; demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.

Technology Aptitude/

Skills:

Strong working knowledge and experience with MRP/ERP systems and familiarity with regulatory-related programs is a plus. Proficiency with Microsoft Office products, particularly Excel and Word are necessary.

Language

Skills:

Solid verbal communication skills. Ability to read, analyze and interpret professional journals, technical procedures, governmental regulations, chemical hazard information, and safety procedures. Ability to write correspondence that is professional in both content and tone. Ability to effectively present information and respond to questions.

Leadership/Behaviors

Skills:

Displays original thinking and creativity; meets challenges with…