Partner Services Coordinator

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Full Time South Bend, IN, US

FLSA: Full time Non-Exempt

Purpose of Position: The Partner Services Coordinator serves as an important point of contact for Feed The Hungry’s ministry partners and donors. This position provides excellent customer service, maintains accurate records, processes gifts and correspondence, and helps ensure that partners receive timely, professional, and personal support. The ideal candidate is organized, detail-oriented, relational, and committed to the mission of Feed The Hungry.

Responsibilities

• Serve as a primary contact for ministry partners, churches, donors, and other supporters.
• Respond to phone calls, emails, and written correspondence in a timely and caring manner.
• Process and accurately record donations, partner gifts, and related information.
• Prepare and send donation acknowledgments, receipts, and other correspondence.
• Maintain accurate donor and partner records within the organization’s CRM.
• Research and resolve questions related to donations, accounts, receipts, and partner information.
• Work closely with Development, Accounting, and other departments to resolve issues and provide excellent service.
• Assist with monthly and year-end processing, reporting, and other administrative projects.
• Maintain confidentiality of donor and partner information.
• Help identify opportunities to improve communication, processes, and the overall partner experience.
• Support special projects and other responsibilities as assigned.

Qualifications

• Strong commitment to the Christian mission and values of Feed The Hungry.
• Excellent written and verbal communication skills.
• Strong customer service and relationship-building skills.
• Highly organized with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working with databases, Microsoft Office, and other computer systems.
• Previous nonprofit, donor services, customer service, or administrative experience preferred.
• Experience with a CRM or donor management system is a plus.

Physical Demands and Work Environment
:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Manual dexterity, physical mobility, and some physical strength/stamina are all requirements of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to see, talk or hear.

The employee frequently is required to use hands or fingers. The employee is frequently required to stand, walk, sit, stoop, reach with hands and arms, and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Disclaimer
:
Although Feed The Hungry has attempted to accurately and thoroughly describe this position, we reserve the right to change the same, including to change, add to or subtract from the duties outlined, within the discretion of FTH at any time, with or without advance notice