Client Development Lead

• Location 25101 Cleveland Rd,South Bend, IN, 46628,United States
• Employee Type Regular Full Time
• Required Degree 2 Year Degree
• Manage Others Yes

• Phone

General Stamping & Metalworks is committed to aggressively pursuing growth through unparalleled customer service and business development. This position supports that effort through the proficient execution of all transactional interactions between customers, prospects, and GSM.

The Client Development Specialist reports directly to the Inside Sales Manager and collaborates with cross-functional GSM team members to achieve sales goals and improve the customer experience. There are no direct reports to this position.

The primary responsibility of the Client Development Specialist is to support sales efforts by:

• Entering customer orders and releases that reflect the correct price and the correct due date.
• Uploading forecasts, creating reports, and analyzing data to ensure GSM understands its Sales Pipeline.
• Processing requests for quotes (RFQs) for the estimating process and completing estimates, at a beginner level, through the use of automated tools and defined processes, including the re-pricing of customer POs that come in after quote expiration.
• Monitoring customer portals for opportunities to process RFQs, engineering changes, schedule changes, customer surveys, and required compliance information (i.e. ROHs, REACH, certificates of origin), and all other customer-related requirements.
• Delivering efficient customer service by responding daily to customer inquiries and needs including, but not limited to: order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical and account reviews, managing cases, and calculating the impact of change requests.
• Contributing to the creation of defined processes and participating in continuous improvement initiatives and projects.
• Demonstrating curiosity by following up with customers on quote submissions in order to uncover needs and opportunities; then collecting, analyzing, and prioritizing next steps.
• Involving the right resource at the right time to address customer needs.
• Coordinating and hosting customer on-site visits and tours.
• Developing and maintaining situational contract templates used in the customer onboarding process.
• Onboarding new customers using a defined process.
• Optimizing the CRM tool to manage customer data and to ensure timely response and resolution to assigned cases.

Strong attention to detail and results-driven mindset

Ability to maintain confidentiality and represent GSM with integrity

Knowledge and proficiency with ERP, CRM, and Estimating Software

Demonstrated leadership in:

o Solving analytical problems

o Managing customer relationships

o Delivering presentations and reports

• Minimum of 2 years in a customer service role with demonstrated leadership or mentorship experience (Preferred)

What We Do

General Stamping & Metalworks is a leading supplier of stampings and assemblies to the North American solar power industry, which is forecasting another decade of double-digit growth. In addition, we are a key supplier to market leaders in a diverse set of industries including outdoor power equipment, agricultural and construction equipment, recreational vehicles and industrial trucks.

GSM has been in business since 1922, and we realize that our employees spend a large portion of their lives working; therefore, we have invested in the finest facility and grounds in the fabricating industry. We also invest in state-of-the-art equipment, technology, and in our greatest resource, our employees.

What Makes Us Different

GSM is proud of our diverse, welcoming workforce, and we make every effort and investment to ensure their success and provide a path to build better lives. We offer:

• Excellent wages
• $2/hour shift premium for 2nd shift
• Cafeteria
• Fully equipped fitness center
• Locker rooms with showers
• Air-conditioned welding department
• Employee wellness initiatives (on-site flu vaccination, wellness care, and EAP resources)
• Comprehensive health, dental, vision, life, and disability benefits
• 401(K), holiday pay, and vacation accrual that starts on the date of hire

Advancement opportunities only a growing company can provide