EUC technician​/Site IT Support

EUC technician/Site IT Support – Tata Consultancy Services

Become part of the Team at Tata Consultancy Services.

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

• Strong communication and interpersonal skills
• Experience in IT hardware & software asset management services
• Experience managing PC and mobile assets in Service Now module; awareness of stages in asset management lifecycle
• Working with vendors to conduct physical asset audit and maintain asset stock rooms
• End-to-end asset life management (forecasting, receiving, shipping, maintenance & recycling)
• Track life‑cycle management for warranty, refresh date, end‑of‑life information
• Knowledge of Service Now, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting
• Smart hands support for server and network devices
• Train the Trainer

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

$50,000 – $70,000 per annum

Senior Level: Entry level

Employment Type:

Full-time

Job Function:
Information Technology

Industry: IT Services and IT Consulting

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