Help Desk Analyst Job South Bend area,Indiana USA,IT/Tech

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Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.

Key Responsibilities:

Provide Tier 1 helpdesk support to end users
Troubleshoot and resolve technical issues efficiently
Assist users with varying levels of technical knowledge and backgrounds
Manage multiple tasks and prioritize effectively in a fast-paced environment
Deliver exceptional customer service to ensure user satisfaction

Qualifications:

Previous Helpdesk experience, preferably Tier 1 support
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to multitask and work independently
Experience in the healthcare industry is a major plus

Seniority level

Entry level

Employment type

Full-time

Job function

Analyst
Hospitals and Health Care and Hospitals

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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